Duration
1 day
Location
Live virtual
Availability
Good
Suitable for: All What does this mean?
This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.
Key elements of the training include:
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Locating social housing: understanding tenure
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Who provides social housing? Who is it for?
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Changing demographics and new challenges for the sector
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What is social housing and how did it develop? The Victorian philanthropists and early state intervention
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From the welfare state to a business focus: the reconfiguration of tenants as customers
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Housing management under the spotlight: delivering core services in context – key functions, key concerns
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Understanding service delivery: generic versus specialist working arrangements
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Social housing: professional concerns
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Who funds social housing and how are we accountable?
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Read more
Who should attend?
- All staff
- Board members
- Involved residents
- Any position new to the housing sector
- Anyone wishing to update their knowledge in the rapidly changing housing world
- In the UK or the Republic of Ireland.
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Our trainer
Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extend across the housing sector, with specialisms in Governance, Housing Management, Change in the Sector and Resident Engagement.
He is known for his highly professional, yet relaxed and approachable working style that lends itself to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management, and operational staff and with involved residents and communities.
After holding a number of senior management positions in housing, Michael has for the last 27 28 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.
Michael is a Chartered Housing Professional, Chartered Management Consultant, and a Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:
- Regular Chair of and Lead Assessor on its Experienced Professional Route Professional Interview Panels for Chartered Membership
- Member of the Executive Route Professional Interview Panel for Chartered Membership
- Registered CIH Mentor for Senior Housing Professionals
- Member of the CIH Housing Academy.
He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.
Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools, Chair of a Leaseholders’ Company, and Vice Chair of an Institute of Advanced Motorists local group.
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Price and booking
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If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.
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Cancellations and substitutions
If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]
Otherwise, a cancellation fee of £60 plus VAT will be chargeable.
If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.
Cancellations must be made in writing, and will be acknowledged by HQN Limited.
Dates
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If you have five or more staff interested our
in-house training offers great value for money.
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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.