Ask the members

Latest member question: terminating tenancies

I’d really appreciate any best practice anyone has to share around terminating tenancies in older persons’ accommodation where the tenant has passed away. It’s always a very sensitive situation, with staff being reluctant to put the next of kin under…

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Latest member question: gas safety certificates

A member would like to know whether you request gas safety certificates from shared owners. Can you help? Let us know below.

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Latest member question: team structure

Could I ask members where income collection and rent accounting sit in your structures and what are the pros and cons to having your teams in this part of the business? In your experience, what works best for the customer…

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Latest member question: engaging with leaseholders

Does anyone have successful strategies for engaging with leaseholders and shared owners to improve their experiences with us as a landlord, that they can share? If you have a document you’d like to share, please send to [email protected] and we…

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Latest member question: inclusion group

A member is setting up an inclusion group and would love to see some best practice examples from the sector. They would be interested in: Examples of Terms of Reference from Housing Associations and service driven organisations which are specific…

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Latest member question: admin fees

At present for all major works schemes we charge 7.52% contract administration fee. This percentage is added regardless of the amount of the invoice or size of the scheme. Due to the current financial climate I would like to ask…

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Latest member question; caretaking service

A member is reviewing their caretaking service and would be interested to compare the buildings you clean (anything with a communal entrance) how often they are visited and by who. How many high-rise buildings do you have? How many blocks…

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Leasehold reforms – let us know your views

Housing Secretary Michael Gove has promised to scrap most leaseholds in England this year. The government will make it much easier for leaseholders in flats to take over their buildings and bring them into common ownership, avoiding high management fees…

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Latest member question: energy tariff calculations

A member at Greenwich Council would be interested to hear from other local authorities in the London area: I am calculating what a fair amount of money is, to pass through to our council tenants/leaseholders and I’m hoping to see…

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Latest member question: block inspection frequency

Hi all, Out of interest, how often are you carrying out block inspections within your portfolio (General Needs). Thanks,

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Latest member question: Superbead Injected Bonded Bead cavity wall insulation

A member would be interested to know if anyone has used ‘Superbead Injected Bonded Bead Cavity Wall Insulation’ in any properties? If so have there been any negative issues around damp, or more importantly fire (given the flammable nature if…

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Latest member question: terminating tenancies

Latest member question: gas safety certificates

Latest member question: team structure

Latest member question: engaging with leaseholders

Latest member question: inclusion group

Latest member question: admin fees

Latest member question; caretaking service

Leasehold reforms – let us know your views

Latest member question: energy tariff calculations

Latest member question: block inspection frequency

Latest member question: Superbead Injected Bonded Bead cavity wall insulation