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Latest member question: sending rent increase letters electronically

A member would be interested to hear from anyone who sends their rent increase notification letters by email and how you approach this in your tenancy agreements. If you can help, please let us know below.

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Welsh Housing Quality Standard

What do you think of the new Welsh Housing Quality Standard? How does it compare with the work you already do to maintain and improve homes? HQN will be publishing a briefing on the WHQS in early 2024 and is…

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Latest member question: garage inspections

A member is reviewing their approach to garage management, particularly inspections. They’d be interested in speaking to other local authorities about their good practice. If you can help, please let us know below.

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Latest member question: lettable standards

Do you have any data on lettable standards across your network? A member is undertaking a piece of work to try to see what they provide compared to others and would be grateful for any insights. If you have a…

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Latest member question: rent setting policies

A member is reviewing their rent setting policy. They are a local authority and the policy needs to include social rents, new builds, living wage rents and every strand has a different avenue of setting the rent. They would be…

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Latest member question: vulnerability policies

One of our members is looking for examples of vulnerability policies, where you may set out your approach to support and/or an enhanced service for customers based upon particular vulnerabilities they may have. If you have a document you’d like…

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Latest member question: rent increase

A member is reviewing their processing for altering Direct Debits when rents increase each year. They would like to make this much smoother and more efficient and would appreciate your advice. Can you help? If so, let us know below.

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Latest member question: licence agreement templates

A member is reviewing their process for terminating a licence agreement and would be grateful for some inspiration. If you have a document you’d like to share, please forward to [email protected]

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Latest member question: Professionalisation of Housing Managers

I am starting a piece of work regarding the Professionalisation of Housing Managers within the Social Housing Regulation Act, and wondered whether there was anyone able to share their approach with me? I am also interested in hearing others interpretations…

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Latest member question: reopening ASB cases

A member is reviewing their ASB process and would be interested to know whether you have a specific deadline for reopening cases. Currently they re-open cases within six months. Can you help? Let us know below.

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Latest member question: prices charged for rechargeable repairs

A member is reviewing their process for rechargeable repairs, damage and unauthorised alterations. This will include a review of all the costs charged. They’d be interested to know whether your charges are fixed or in bands, for example smaller jobs…

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Latest member question: engagement strategies

With the recent communication from Health and Safety Exec (Preparing a resident engagement strategy) we are looking to start planning and producing a strategy for properties under Housing Investment and Asset Management, to include the High Rise and Building Safety…

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Latest member question: sending rent increase letters electronically

Welsh Housing Quality Standard

Latest member question: garage inspections

Latest member question: lettable standards

Latest member question: rent setting policies

Latest member question: vulnerability policies

Latest member question: rent increase

Latest member question: licence agreement templates

Latest member question: Professionalisation of Housing Managers

Latest member question: reopening ASB cases

Latest member question: prices charged for rechargeable repairs

Latest member question: engagement strategies