Latest member question: tenant involvement with complaints

We’d love to hear your positive practice regarding tenants being involved in complaint handling, either monitoring them or reviewing cases. If you’d like to post a member question of your own, please see our video guide here; https://www.youtube.com/watch?v=Kpk2P6HHb_0

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Latest member question: noise complaints

We’d love to hear your approaches for managing noise complaints and how these have been successful. Other than the Housing Ombudsman’s spotlight report and the free noise app, is there anything else you have found effective? If you’d like to…

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