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Latest member question: access to work grants

Good afternoon, I am looking to gather information from others experiences when applying for access to work grants through the government. We have applied for many grants and find the process can be long and the recommendations can often be…

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Latest member question: Community Champions (Customers)

Hello! We are looking to launch our Community Champions initiative, otherwise known as Estate Champions, Customer Reps etc. I had a question around eligibility and whether other organisations go as far to DBS check their ‘volunteers’ for this type of…

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Latest member question: cashback and discount apps

A member would be interested whether you anyone has used external companies alongside hardship funds to support residents to make their money go further. They would be interested to hear whether you have seen any impact on rent arrears and…

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Latest member question: adapted property housing registers

We are currently looking to set up an adapted property housing register and I am making contact to see if other members would be willing to share any work, or policy that they have done. Many thanks Gwyn If you’d…

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Latest member question: ending a tenancy

We are trying to determine what best practice would be when ending a tenancy and taking back a property following a customer’s death. We are being steered by solicitors to obtain a possession order for every case, do other organisations…

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Latest member question: building safety certificates for leasehold properties

A member would be interested to know whether building safety certificate requests are actioned by leasehold teams or building safety teams. If you’d like to post a member question of your own, please see our video guide here; https://www.youtube.com/watch?v=Kpk2P6HHb_0

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Latest member question: flat block schematics including locations of apartments with tenants with PEEP’s

What IT solutions do organisations use to create a visual plan/schematics of flat blocks detailing locations of apartments containing occupants that have a PEEP in place? If you’d like to post a member question of your own, please see our…

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Latest member question: managing anti-social behaviour

A member would be interested to hear if any asset management teams have found effective community safety solutions towards persistent anti-social behaviour to support housing management teams, for example: Reinforcing doors with more hard wearing materials to secure the entrance…

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Latest member question: multi-agency frameworks

A member would be keen to hear of any multi-agency frameworks for hoarding cases at local authorities. They are keen to review how they manage hoarding cases by creating a multi-agency approach and were hoping to look at any existing…

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Latest member question: weed control

A member would be interested to hear which weed control solution you use across your estates, is it effective and would you recommend it? If you’d like to post a member question of your own, please see our video guide…

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Latest member question: satisfaction questionnaires for leaseholders

A member is reviewing their satisfaction questionnaire and would be interested to hear how this compares with the questions you collate yourselves. Is there any other information that you request? For clarity you can find their current questionnaire here and…

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Latest member question: scooter and electric vehicle policy

A member is reviewing their scooter and electric vehicle policy and would be grateful of some inspiration. If you have a document you’d like to share, please forward to [email protected] If you’d like to post a member question of your…

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