Guidance on obtaining new market rent valuations for setting affordable rent on re-let is vague, stating ‘reasonable time’ since the previous valuation. How long do you view/use as a reasonable time before for a market rent valuation to be valid…

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A member is reviewing their interview process and would be keen to know whether you require candidates to complete a test or presentation.   If you’d like to post a member question of your own, please see our video guide…

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A member would be keen to hear from anyone who has changed a rent tolerance and then reversed this. They would like to understand the approach taken to ensure future rents for existing customers aren’t impacted above the revised formula…

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