Are any members using artificial intelligence for income collection? If so we’d love to hear how you have implemented this. If you’d like to post a member question of your own, please see our video guide here; https://www.youtube.com/watch?v=Kpk2P6HHb_0

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A member is reviewing their risk register for arrears collection. They would be interested to know whether you have added any new factors this year, they have already included: Cost of living Financial circumstances Universal credit migration Benefit cap Reluctance…

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