A member is reviewing their risk register for arrears collection. They would be interested to know whether you have added any new factors this year, they have already included:

  • Cost of living
  • Financial circumstances
  • Universal credit migration
  • Benefit cap
  • Reluctance to engage.

If you’d like to post a member question of your own, please see our video guide here; https://www.youtube.com/watch?v=Kpk2P6HHb_0