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Latest member question: Direct Debit providers

A member is reviewing their current Direct Debit provider and would be interested to learn: Which provider do you use for this service Are you reviewing this and if so, what do you take into consideration? If you’d like to…

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Latest member question: residents with equipment for their health

A member would be interested to hear from anyone who has had an experience with managing nuisance complaints regarding residents using a medicinal cannabis vaporiser in their flat. The neighbours are reporting that the smell the vaporiser emits is having…

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Latest member question: empty homes and pets

We’d be interested to hear from any members who have seen an increase in finding pets being left behind when tenancies are abandoned and how you approach this. If you’d like to post a member question of your own, please…

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Latest member question: maintaining tidy gardens

A member would be interested to know how you support residents who are unable to look after their own gardens when required in their tenancy agreement. They have offered a complimentary assisted service previously but as demand increases, they need…

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Latest member question: spring statement profiling

A member would be keen to hear from other housing associations who have started profiling the impact of the spring statement on their customers. If you’d like to post a member question of your own, please see our video guide…

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Latest member question: CCTV over communal areas

A member would be interested to know how other providers approach tenants installing CCTV and Ring doorbells that overlook internal and external communal areas. If you’d like to post a member question of your own, please see our video guide…

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Document sharing: RIEN members, can you help?

We have members looking for good practice templates on: Former tenant arrears communications Affordable rent Rechargeable repairs Adjusting service charges (ie, removing one.) If you have a document you’d like to share, please forward to [email protected]

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Latest member question: updating records after telephone conversations

A member would be interested to know what work time is given to your income officers to add notes after a phone call? If you’d like to post a member question of your own, please see our video guide here;…

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Latest member question: asbestos in a block

I’m keen to hear what other organisation do if asbestos is identified in a leasehold block. I have a property where it’s been identified that we need to remove asbestos, it looks like five days work. There are five flats…

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Latest member question: service charges

A member is currently reviewing services that can be included in a resident service charge. They would be interested to hear how you approach fly tipping and tree works on land owned by the landlord. If you do this, how…

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Latest member question: rationalising stock

A member is looking to rationalise their stock and would be interested to hear from others who have investigated improved Return on Investment for major work? If you’d like to post a member question of your own, please see our…

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Latest member question: surplus service charges

A member would be interested to hear how others approach surplus service charge figures from a previous year where residents have received housing benefit or universal credit. If you’d like to post a member question of your own, please see…

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