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Latest member question: storage in blocks

A member is looking to develop a policy on store sheds at blocks. They have a number in disrepair that would be costly to maintain and are currently attracting unwanted items. They would be interested to hear your stance and…

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Latest member question: Customer Portal Functionality and User Statistics

Hi all, I’m currently reviewing our customer portal offer and trying to get a sense of how we compare across the sector. I’d really appreciate it if anyone would be willing to share a quick overview of: • What functionality…

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Latest member question: MOT servicing

We’re currently exploring the potential move to an MOT style approach to gas servicing and I’m keen to speak with any organisations who have experience of this. Either those who have moved to MOT style servicing or those who have…

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Latest member question: KPI dashboards for Board

Are any members happy to share their KPI dashboards for their Board / c-suite (with data redacted)? We’re exploring good practice around governance and data visualisation. If you’d like to post a member question of your own, please see our…

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Latest member question EDI and Comms roles

A member would be keen to know how you approach communication roles related to EDI: Do have any EDI roles in place focused on ensuring messaging is inclusive? Their research suggests EDI Specialist roles and Communication Officer roles exist but…

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Latest member question: void turnaround times

Good Morning, I am the Void Contracts Manager at Luton Council and I am reaching out to other local authorities to gain insights into void turnaround times and the processes associated with them. I am particularly interested in understanding how…

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Latest member question: supporting single person households

We rarely apply for warrants but when we do we find they are for single people. I’m looking you see if anyone has a separate sign-up procedure or budget support offer for this group to target budgeting and prioritising rent….

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Latest member question: frameworks

A member would be keen to speak to anyone who has implemented a knowledge, skills and behaviour framework. If you can help, please let us know below. If you’d like to post a member question of your own, please see…

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Latest member question: homeownership policies

A member is reviewing their policies and would be grateful of some inspiration, they are a local authority and would like help with: Right to Buy Shared Ownership. If you have a document you’d like to share, please forward to…

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Latest member question: solar panels

A member would be interested to hear from others regarding the frequency of servicing they apply to Solar Panel installations (inc inverters etc) and Solar Battery installations. If you’d like to post a member question of your own, please see…

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Latest member question: Rent to Buy process/documents

Hello, Does anyone have an approved process and any associated documents (check lists, pre-application, full application, offer notice, or similar) relating to Rent to Buy that they’d be willing to share please? This is a very new product for us…

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Latest member question: collecting data

A member is reviewing their housing application forms and more specifically around what profile questions and response options are included around protected characteristics of the Equality Act and how you collect information about spoken language. This is part of a…

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Latest member question: storage in blocks

Latest member question: Customer Portal Functionality and User Statistics

Latest member question: MOT servicing

Latest member question: KPI dashboards for Board

Latest member question EDI and Comms roles

Latest member question: void turnaround times

Latest member question: supporting single person households

Latest member question: frameworks

Latest member question: homeownership policies

Latest member question: solar panels

Latest member question: Rent to Buy process/documents

Latest member question: collecting data