Hi all,

I’m currently reviewing our customer portal offer and trying to get a sense of how we compare across the sector. I’d really appreciate it if anyone would be willing to share a quick overview of:

• What functionality your customer portal currently offers
• Your current tenant usage levels (rough % of households actively using it)

For context, our portal currently allows customers to:

  • Log repairs (although functionality has been a bit inconsistent)

  • View rent account information

  • Make payments

  • Update basic contact details (phone numbers, email addresses, etc.)

We’ve seen fairly steady usage at around 30% of households over the past 12 months. I’m trying to understand whether this is broadly in line with others, or if there’s more we could be doing to drive engagement.

Happy to share more detail on our approach if helpful.

Thanks in advance 🙂

 

 

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