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Latest member question: starter and fixed term tenancies

A member is reviewing their policy for managing arrears on starter and fixed term tenancies. They would also be interested to know if you use Section 21 in these cases. If you have a document you’d like to share, please…

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Latest member question: tenancy sustainability

A member is seeing a higher number of applicants fail their pre-tenancy assessment as the household income is less than minimum Universal Credit. They want to think outside the box to see if there’s anything they can do to encourage…

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Latest member question: taking photos

A member would be interested to know whether you have any good practice on capturing photos of tenants without breaching GDPR, but to help with tenancy fraud and staff safety on knowing who the tenants are. If you’d like to…

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Latest member question: reserve funds

I would like to ask if any Local Authorities operate reserve funds for payment of major works? If so, how is it managed and how is it collected? We have a regen project that is mostly demolition and new build. …

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Latest member question: reporting on complaints

We would love to hear from you: What are organisations reporting to board on complaints handling? What key indicators are they using? What briefings/information generally are organisations providing to board members to keep them up to date on complaints?

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Latest member question: affordable rent – amount setting and recovery

Hello all, just a few questions around affordable rents. 1) how are social landlords calculating their affordable rent levels? Is this based on LHA levels, average market rent levels, a combo of both? 2) for social landlords, does recovery of…

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Latest member question: smoking policy

A member is reviewing their smoking policy and considering requiring residents not to smoke in their homes during and within an hour before a home visit. As during that visit, the residence is effectively a place of work for staff…

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Latest member question: definition of a void

A member is reviewing their definition for what constitutes a major works void/vacant property. We would love to hear from any of our members who have defined these categories. Can you help? Let us know below. If you’d like to…

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Latest member question: management fees

Afternoon all, I am currently carrying out some bench marking regarding charges relating to leaseholders . Apart from service charges , what other charges do you levy leaseholders / solicitors. For example , we charge : £100 plus VAT for…

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Latest member question: learning from complaints

Has anyone set up a good process for flagging up and sharing learning from complaints? If you can help, let us know below.

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Latest member question: health and safety management systems

A member would like to expand their knowledge by talking to other local authorities about how they operate their H&S systems. If you’d like to be involved, please contact [email protected] and we will put you in touch.

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Latest member question: use of DWP data from Housing Benefit systems

The DWP are wanting to restrict the data on our internal housing benefit systems to only those who can demonstrate they have a legal gateway to use the information. I am struggling to provide such information to enable the Rents…

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Latest member question: starter and fixed term tenancies

Latest member question: tenancy sustainability

Latest member question: taking photos

Latest member question: reserve funds

Latest member question: reporting on complaints

Latest member question: affordable rent – amount setting and recovery

Latest member question: smoking policy

Latest member question: definition of a void

Latest member question: management fees

Latest member question: learning from complaints

Latest member question: health and safety management systems

Latest member question: use of DWP data from Housing Benefit systems