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Latest member question: HomeSwapper’s SwapTracker Service

A member is looking at tools to manage exchanges. They’d be interested to hear from others who use HomeSwapper’s SwapTracker tool. Can you help? Let us know below.

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Latest member question: use of surveillance

A member would be keen to speak to other members who have used a surveillance company or similar to track/trace/locate an absent tenant and how successful the outcome was. Can you help? Let us know below.

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Latest member question: homeless households

A member would be keen to share best practice around the placement of homeless households. They’d be keen to know how other local authorities are controlling expenditure and if anyone had come up to any creative solutions to the shortage…

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Latest member question: out-of-hours calls

A member is reviewing the guidance for out-of-hours calls which are escalated to duty housing managers. The escalations can include fires, floods, concerns for welfare, etc. They’d be interested to know whether any organisations could share any best practice around…

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Latest member question: Right to Buy

Where the purchaser has use of facilities or communal space that are funded by the HRA ( or equivalent account in the Housing Association sector,) can the former landlord charge for these services, even if the purchaser is not a…

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Latest member question: GDPR and Right to Acquire

A member would be interested to know, under GDPR, what retention periods do you set for former and current tenancy data? In particular for the purpose of confirming Right to Acquire eligibility discounts for both your own tenants and requests…

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Latest member question: tenancy visit forms

A member is reviewing their routine tenancy visit form for secure tenants. With the new Social Housing Regulation Act, draft consumer regulations for social housing and the Homes (Fitness for Human Habitation) Act 2018, there is so much information to…

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Latest member question: EDI resident survey

Hi We are currently reviewing our EDI survey to residents and wanted to find the right wording and content to ask the question around disability. We would initially ask – Do you have a disability ‘a physical or mental health…

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Latest member question: housing management systems

Could colleagues in Homelessness Services in Wales please tell us which Housing Management system they use please, if they can gather info from the system to report on the WHO12 to Welsh Government and if the systems they use have…

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Latest member question: adaptations moral dilemma

We’re a Local Authority delivering adaptations for residents within our housing stock and we have a moral dilemma which I’m sure a lot of organisations are experiencing. We have a number of residents who have medical needs and require large…

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Latest member question: sharing resident information with Housing Benefit

A member from a local authority has recently undergone a DWP Memorandum of Understanding and as a result, the Housing Benefit team are refusing the Rent Income Team access to their system, as they are concerned about breaching data protection….

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Latest member question: measuring the success of a new team

A member is creating a new tenancy sustainment team and would be interested to hear from others who have a similar arrangement in place. They are considering how to measure the success of the new team and are thinking about…

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Latest member question: HomeSwapper’s SwapTracker Service

Latest member question: use of surveillance

Latest member question: homeless households

Latest member question: out-of-hours calls

Latest member question: Right to Buy

Latest member question: GDPR and Right to Acquire

Latest member question: tenancy visit forms

Latest member question: EDI resident survey

Latest member question: housing management systems

Latest member question: adaptations moral dilemma

Latest member question: sharing resident information with Housing Benefit

Latest member question: measuring the success of a new team