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Latest member question: business improvement job descriptions

One of our members is looking for examples of job descriptions for their business improvement team. If you have a document you’d like to share, please forward to [email protected] and we will ensure this is passed on.

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Latest member question: asset management software

A member would be keen to find out what Asset Management IT systems others are using. Can you help? Let us know below.

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Latest member question: long term gas capping

A member would be interested to compare approaches on engaging with residents who have had their gas supply capped off on a long term basis.

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Latest member question: pros and cons of providing carpets

A member would be keen to hear from those that are providing carpets/flooring throughout living spaces when a property becomes void. They would be keen to hear your approaches including: Impact on sustainability it has had when tenants are signed…

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Latest member question: buyback clauses

A member would be interested to discuss your approaches for reverse staircasing. Those of you that have a mandatory buyback clause in your leases where a customer owns more than 80%, would you consider buying back at 80% to assist…

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Latest member question: Right to Buy receipts

We want to know if any Local Authority has used RTB receipts to purchase pod properties, if so, what did they use the pod properties for? Can you help? If so, please let us know below.

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Latest member question: interest calculator for leasehold invoices

With the numerous changes in rates, a member would be interested to hear from anyone that uses an interest calculator to calculate the interest on unpaid invoices, that reflects the rate changes. Can you help? Let us know below.

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Latest member question: estate inspections scoresheet

We’re redoing out our Estates Inspection form and would love examples of what other organisations include on theirs, the rating system they use and the layout. Many thanks

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Latest member question: tenancy failure benchmarking

I am currently conducting a benchmarking exercise to better understand how other housing associations are faring with tenancy failures. To understand if our data is similar with other providers, I am keen to see an overview of 2022/23 tenancy failure…

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Latest member question: anti-social behaviour

Please can other RPs advise what other measures of ASB successes are monitored along with the other standard KPIs (for example, repeat cases within x days, ASB satisfaction?)

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Latest member question: leasehold insurance excess

A member would like to clarify how you approach insurance excesses for leasehold properties. They currently have a blanket policy where each leaseholder is noted and claims are made directly with the insurer. They’d like some advice on how the…

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Latest member question: lone worker devices and apps benchmarking data

It would be appreciated if anyone could share some information about apps and devices used by lone workers so we can gather benchmarking data. Have there been any recent benchmarking reports that can be useful? If you can help, let…

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