Ask the members

Latest member question: damp and mould

Following the tragic case of Awaab Ishak in Rochdale, how are you responding to complaints about damp and mould, particularly if there is a legal disrepair claim? Have you developed a bespoke ‘damp and mould’ policy or action plan following…

1

Latest member question: PEEP, PCFRA and monthly block inspection training

Can members recommend a provider for PEEP, PCFRA and monthly block inspection training?

0

Likes

Latest member question: fly tipping prosecution and fining

Currently we send any evidence to our local authority who should then follow it through to prosecution however we have cases that are not followed through. Is there anything that anyone does differently to combat or fine fly tippers, as…

0

Likes

Latest member question: SMS Service

A member would be interested to hear from others who have had experience of Esendex SMS to send text messages to their residents. If you can help, let us know below and we will put you in touch.

0

Likes

Latest member question: releasing equity in leasehold properties

A member would be interested to hear from others who have allowed leaseholders to release equity in their property. Can you help? Let us know below.

0

Likes

Latest member question: transfer agreements

A member would be interested to hear from other housing associations who transferred from Local Authorities. Specifically, those who have revisited their Transfer Agreements and decided to change the commitment made? Next year will be 15 years since they transferred…

0

Likes

Latest member question: debt collection agencies

A member is looking into debt collection agencies for former tenant arrears and have been advised that they will be charged 30% commission on anything collected on their behalf. They would like to know whether this is about right, what…

0

Likes

Latest member question: grounds maintenance

A member would like to know, does your specification require the contractor to cut back encroachments to footpaths if they are coming from a residents or a private garden? Can you help? let us know below.

0

Likes

Latest member question: flex rents

A member would be interested to hear from others who have adopted ‘flex rent’ schemes. Have you? If so, how have you found it? Let us know below.

0

Likes

Latest member question: document management systems

A member is looking to connect with another organisation in the sector who has implemented or has in place a document management strategy and system. If you can help, please let us know and we can put you in touch.

0

Likes

Latest member question: fluctuation arrangements

We’re just awarding a R&M contract, the successful contractor is challenging us on the fluctuations clause in the contract. They want either: 1) A fixed 7% year on year increase for the duration of the contract (3+2), or 2) Annual…

0

Likes

Latest member question: communications with vulnerable residents

We are working on some comms for our customers around how we can help with the cost-of-living crisis. We do many of the typical things like meter top ups, energy vouchers, food parcels, emergency shopping vouchers, etc, but we are…

0

Likes

Contact us

Filters

Latest member question: damp and mould

Latest member question: PEEP, PCFRA and monthly block inspection training

Latest member question: fly tipping prosecution and fining

Latest member question: SMS Service

Latest member question: releasing equity in leasehold properties

Latest member question: transfer agreements

Latest member question: debt collection agencies

Latest member question: grounds maintenance

Latest member question: flex rents

Latest member question: document management systems

Latest member question: fluctuation arrangements

Latest member question: communications with vulnerable residents