Latest member question: Community Trigger

Our Scrutiny Committee are looking at resident awareness of the Community Trigger.  How much information do you have on your website  (and other communication, eg, ASB letters) re the Community Trigger – what it is and how to activate it?

Likes
Read more

Latest member question: rent debits

A member would like to confirm the definition others use to calculate their estimated rent debit for the year. Do you annualise the weekly and monthly rent charges? Do you include any void periods? They would be interested to know…

Read more ›

Likes
Read more

Latest member question: ASB and Right to Buy processes

We wanted to know when and how we could stop a Right to Buy going through where there is an open fraud or ASB case (high level with a view to taking possession), and if you’re aware of how any other Local Authorities have overcome this challenge? Can you help? Let us know below.

Likes
This post is only available to members.

Likes
Read more

Latest member question: feedback surveys

A member is reviewing the survey they use to gain feedback from customers about the quality of the work or upkeep of the estates and neighbourhoods, if anyone has anything they can share? Can you help? Let us know below!

Likes
This post is only available to members.

Likes
Read more

Latest member question: planned maintenance

We’re reviewing our planned maintenance policy, and wondered if other providers publish their improvement programmes to residents and if they do, how far into the future they go with them? Can you help? Let us know below.

Likes
This post is only available to members.

Likes
Read more