Could I ask members where income collection and rent accounting sit in your structures and what are the pros and cons to having your teams in this part of the business?

In your experience, what works best for the customer and for improved arrears reduction?

Do you have for example:

  1. The generic role (officers doing all/most aspects of the housing management)
  2. The generic team (income officer, neighbourhood officer, ASB and repairs – separate roles but working together, etc)
  3. Income Collection based in finance
  4. Income Collection as a stand-alone team
  5. Something else?

I’d really appreciate your insight.

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