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All of our training now comes with professional development hours and a certificate. If you are having any difficulty making bookings please contact us at [email protected] and we will help you resolve any issue.

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Event Start End
Complaint handling workshop 02 November 2026: 9:30am 02 November 2026: 12:30pm
Asset management masterclass 03 November 2026: 10:00am 03 November 2026: 4:00pm
Communal area and block inspections: What you need to know 03 November 2026: 9:30am 03 November 2026: 4:00pm
Practical AI for housing professionals 03 November 2026: 9:30am 03 November 2026: 4:00pm
Introduction to social housing 03 November 2026: 9:30am 03 November 2026: 12:30pm
Off to a flyer: Launching and sustaining successful tenancies 03 November 2026: 10:00am 03 November 2026: 1:00pm
Effective remedies for tenancy enforcement 03 November 2026: 10:00am 03 November 2026: 4:00pm
Dealing with mental health issues, substance abuse, suicidal behaviour: Face to face and over the phone 04 November 2026: 9:30am 04 November 2026: 3:30pm
Property inspection for non-technical staff 04 November 2026: 9:30am 04 November 2026: 4:00pm
Writing clear and effective policies and procedures 04 November 2026: 9:30am 04 November 2026: 3:00pm
Void repairs masterclass – avoid empty promises 05 November 2026: 10:00am 05 November 2026: 4:00pm
S.20 consultation: Asset management and leaseholders 05 November 2026: 10:00am 05 November 2026: 4:00pm
Learning from complaints 09 November 2026: 9:30am 09 November 2026: 12:30pm
Resident engagement: Creating a culture of transparency, influence and accountability 10 November 2026: 10:00am 10 November 2026: 1:00pm
Unlocking construction: Basic techniques for non-technical staff 11 November 2026: 9:30am 11 November 2026: 4:00pm
Collecting equality, diversity and inclusion data 12 November 2026: 1:30pm 12 November 2026: 4:30pm
Cuckooing in social housing 12 November 2026: 9:30am 12 November 2026: 3:30pm
Working effectively with hoarders 13 November 2026: 9:30am 13 November 2026: 3:30pm
Complaints: Managing unreasonable and persistent behaviour 16 November 2026: 9:30am 16 November 2026: 12:30pm
Professional practice skills for housing management (C&C top-up module) 16 November 2026: 9:30am 16 November 2026: 3:30pm
Gone but not forgotten: Managing former tenant debt 17 November 2026: 10:00am 18 November 2026: 1:00pm
Customer journey mapping workshop 18 November 2026: 10:00am 18 November 2026: 1:00pm
Advanced social housing finance 18 November 2026: 10:00am 18 November 2026: 12:30pm
Right to Buy and Right to Acquire 18 November 2026: 9:30am 18 November 2026: 2:00pm
Awaab’s Law Phase 2 for non-technical staff 18 November 2026: 9:30am 18 November 2026: 4:00pm
Introduction to social housing law (England only) 19 November 2026: 9:30am 19 November 2026: 3:30pm
Emotional intelligence 23 November 2026: 9:30am 23 November 2026: 12:30pm
Damp, mould and condensation awareness (for non tech officers) — Full day 24 November 2026: 9:30am 24 November 2026: 4:00pm
Setting service charges and maximising income: A practical workshop 25 November 2026: 9:30am 25 November 2026: 3:00pm
Delivering quality and safety in social housing: The core requirements of the Social Housing (Regulation) Act 2023 and Building Safety Act 2022 26 November 2026: 10:00am 26 November 2026: 1:00pm
Imposter syndrome 26 November 2026: 10:00am 26 November 2026: 12:00pm
How to give feedback that gets results 27 November 2026: 9:30am 27 November 2026: 11:30am
Awaab’s Law Phase 2 for non-technical staff 30 November 2026: 9:30am 30 November 2026: 4:00pm
Awaab’s Law Phase 2 for non-technical staff 01 December 2026: 9:30am 01 December 2026: 4:00pm
High quality written responses to complaints: Values into action 01 December 2026: 9:30am 01 December 2026: 3:00pm
Project management bootcamp 01 December 2026: 10:00am 01 December 2026: 3:00pm
Assertiveness: The art of communicating what you want 02 December 2026: 9:00am 02 December 2026: 1:00pm
Challenging and unacceptable behaviour (residents) 03 December 2026: 10:00am 03 December 2026: 1:30pm
Complaints: Providing appropriate compensation and other remedies 03 December 2026: 9:30am 03 December 2026: 12:30pm
Customer service: Telephone and digital interactions 03 December 2026: 9:30am 03 December 2026: 1:30pm
Income management workshop: Prevention and recovery of rent arrears 03 December 2026: 10:00am 04 December 2026: 1:00pm
Housing Health and Safety Rating System (HHSRS): Technical assessment and hazard scoring – England 03 December 2026: 9:30am 03 December 2026: 4:00pm
Compassion fatigue 04 December 2026: 9:30am 04 December 2026: 11:30am
Time management 04 December 2026: 10:00am 04 December 2026: 4:00pm
Domestic abuse awareness: Looking behind closed doors 07 December 2026: 10:00am 07 December 2026: 3:00pm
Working with the Housing Ombudsman Service 07 December 2026: 9:30am 07 December 2026: 12:30pm
First steps into management: Sink or swim! 08 December 2026: 9:00am 08 December 2026: 1:00pm
Introduction to housing management 08 December 2026: 9:30am 08 December 2026: 12:30pm
Competence and conduct standard: meeting the requirements and building good practice 08 December 2026: 10:00am 08 December 2026: 1:00pm
Awaab’s Law Phase 2 for non-technical staff 08 December 2026: 9:30am 08 December 2026: 4:00pm
An introduction to HHSRS and housing standards 08 December 2026: 9:15am 08 December 2026: 4:45pm
Anti money laundering 09 December 2026: 10:00am 09 December 2026: 1:00pm
Witness statement workshop 09 December 2026: 10:00am 09 December 2026: 1:00pm
Awaab’s Law Phase 2 for non-technical staff 09 December 2026: 9:30am 09 December 2026: 4:00pm
Practical AI for housing professionals 10 December 2026: 9:30am 10 December 2026: 4:00pm
Excellence in procurement and contract management 10 December 2026: 10:00am 10 December 2026: 4:00pm
Understanding housing disrepair: The law and procedure 10 December 2026: 9:30am 10 December 2026: 3:30pm
Customer service in housing (C&C top-up module) 10 December 2026: 9:30am 10 December 2026: 3:30pm
Effective remedies for tenancy enforcement 10 December 2026: 10:00am 10 December 2026: 4:00pm
Lone working and personal risk management with customers who may be challenging because of mental illness or substance abuse 11 December 2026: 9:30am 11 December 2026: 3:30pm
How to transition smoothly through a promotion 14 December 2026: 9:30am 14 December 2026: 12:30pm
Presentation and communication skills training 14 December 2026: 10:00am 14 December 2026: 4:00pm
Condensation, damp and mould: Causes, cures and the law (including Awaab’s Law) 15 December 2026: 9:30am 15 December 2026: 4:00pm
Antisocial behaviour: A practical guide to case management and effective outcomes 16 December 2026: 10:00am 16 December 2026: 1:30pm
Boards in the hot seat 16 December 2026: 10:00am 16 December 2026: 1:00pm
Right to Buy and Right to Acquire 16 December 2026: 9:30am 16 December 2026: 2:00pm
The essentials of social housing finance 16 December 2026: 10:00am 16 December 2026: 12:30pm
How to stop your workload controlling you and actually get through your to do list 17 December 2026: 9:00am 17 December 2026: 12:00pm
Housing Health and Safety Rating System (HHSRS): Technical assessment and hazard scoring – Wales 17 December 2026: 9:30am 17 December 2026: 4:00pm
Awaab’s Law Phase 2 for non-technical staff 05 January 2027: 9:30am 05 January 2027: 4:00pm
Communal area and block inspections: What you need to know 06 January 2027: 9:30am 06 January 2027: 4:00pm
Rent first: Positive conversations to maximise income, help people and prevent homelessness 12 January 2027: 10:00am 13 January 2027: 1:00pm
National housing policy, law and regulation (C&C top-up module) 13 January 2027: 9:30am 13 January 2027: 3:30pm
The essentials of social housing finance 13 January 2027: 10:00am 13 January 2027: 12:30pm
Dealing with mental health issues, substance abuse, suicidal behaviour: Face to face and over the phone 18 January 2027: 9:30am 18 January 2027: 3:30pm
Shared ownership: Background to SO, development, sales and management 19 January 2027: 9:30am 20 January 2027: 3:00pm
Effective remedies for tenancy enforcement 19 January 2027: 10:00am 19 January 2027: 4:00pm
Damp, mould and condensation awareness (for non tech officers) — Full day 19 January 2027: 9:30am 19 January 2027: 4:00pm
Fire safety responsibilities in social housing 21 January 2027: 9:30am 21 January 2027: 2:00pm
Repairs diagnostics and triage: Getting it right first time 21 January 2027: 9:30am 21 January 2027: 4:00pm
Cuckooing in social housing 21 January 2027: 9:30am 21 January 2027: 3:30pm
Working effectively with hoarders 25 January 2027: 9:30am 25 January 2027: 3:30pm
Customer service in housing (C&C top-up module) 27 January 2027: 9:30am 27 January 2027: 3:30pm
Health and safety in residential properties: Understanding your responsibilities 28 January 2027: 9:30am 28 January 2027: 4:00pm
Property inspection for non-technical staff 04 February 2027: 9:30am 04 February 2027: 4:00pm
Equality, diversity and inclusion in housing (C&C top-up module) 22 February 2027: 9:30am 22 February 2027: 3:30pm
Professional practice skills for housing management (C&C top-up module) 25 February 2027: 9:30am 25 February 2027: 3:30pm
Customer service in housing (C&C top-up module) 10 March 2027: 9:30am 10 March 2027: 3:30pm
Equality, diversity and inclusion in housing (C&C top-up module) 24 March 2027: 9:30am 24 March 2027: 3:30pm
National housing policy, law and regulation (C&C top-up module) 21 April 2027: 9:30am 21 April 2027: 3:30pm
Leadership and management in housing (C&C top-up module) 19 May 2027: 9:30am 19 May 2027: 3:30pm
Stakeholder engagement and managing relationships in housing (C&C top-up module) 30 June 2027: 9:30am 30 June 2027: 3:30pm
Equality, diversity and inclusion in housing (C&C top-up module) 14 July 2027: 9:30am 14 July 2027: 3:30pm