duration

Duration
Half-day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

This course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.

 

The first aspect of EQ: self-awareness

EQ is a fundamental skill of any inspirational leader. Without EQ you will be unable to get the best out of yourself, or your team, or operate at your most effective. By the end of this masterclass you will know the five elements of EQ, you will know where you are in relation to mastering the first component and you will be able to apply it to remote working as well as face to face working.

The second aspect of EQ: self-regulation 

Self regulation is the ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement – to think before acting. By the end of this course you will understand what is meant by self regulation, you will be able to regulate yourself more and you will have a greater understanding of how to improve in this vital skill area.

The third aspect of EQ: motivation 

If there is one trait virtually all effective leaders have, it is motivation. They are driven to achieve beyond expectations – their own and everyone else’s. Motivation is a passion to work for reasons that go beyond money or status. It’s a strong drive to achieve. It’s optimism, even in the face of failure. It’s commitment and perseverance. This course will look at strategies to maintain high motivation and how to increase the motivation of those around you.

The fourth aspect of EQ: empathy 

By the end of this course you will understand a lot more about empathy and how it ties into the other aspects of EQ. You will feel more able to use your empathy to get great results in person and when dealing remotely with people.

The fifth aspect of EQ: social skill 

The first three components of emotional intelligence are self-management skills. The last two, empathy and social skills concern a person’s ability to manage relationships with others. Social skill is not as simple as it sounds. It is often thought that social skill is just being friendly, but it is more like friendliness with a purpose: moving people in the direction you desire. By the end of this course you will be more aware of the power of social skill in the work place and more able to use social skills to your advantage and that of everyone else.

  • Read more

    What will delegates learn?

    • A deeper understanding of their own reactions and how to prevent them causing negativity to those around them
    • A deeper understanding of how others respond psychologically to situations
    • Techniques to improve self awareness
    • Techniques to be able to control our emotional responses
    • Techniques to be able to control others’ emotional responses
    • Techniques to build trust quickly and deepen our understanding of those around us
    • Techniques to increase motivation or tackle lack of motivation in ourselves and others.

    Who should attend?

    Everyone.

  • Our Trainer

    Jo Faller-Pope is passionate about helping people build confidence, strengthen relationships and lead with authenticity. Whether supporting someone to communicate more effectively, navigate challenging conversations or develop their leadership style, Jo’s focus is always on helping people become the best version of themselves.

    Her career spans leadership roles across digital and marketing agencies, where she predominantly worked in client services; leading high-performing teams and working on customer centric projects for globally recognised clients from Microsoft to Brompton Bikes. Throughout her career, Jo has remained people-focused, building strong teams, nurturing client relationships and creating environments where people can thrive.

    Now working with leaders, teams and customer-facing professionals, Jo delivers engaging and practical learning experiences to help people have a positive influence.

  • Testimonials

    • “Very insightful, I have shared feedback with my manager advising all new appointees who are new into the world of leadership part take in this training.”

      Enfield Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Pricing tables-2026 training half day

    Tickets

    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £225.00
    Attendee 1

    Registration Information

    Booking Summary

    1
    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    £225.00
    Total Price
    £225.00

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



23 November 2026
9:30am - 12:30pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.