duration

Duration
1 day

duration

Location
Live Virtual

duration

Availability
Good

Suitable for:       R What does this mean?

Keeping homes safe, healthy and compliant is a fundamental responsibility for social landlords. With increasing regulatory scrutiny, Awaab’s Law and strengthened expectations around property standards, understanding legal obligations is essential. This practical course helps housing professionals identify hazards, manage risks and protect residents effectively.

With increasing expectations around property conditions, hazard management and resident safety, housing professionals need to understand not only what the law requires but how to put those responsibilities into practice.

This course takes delegates through the key legislation, common property hazards and the practical steps needed to maintain safe and compliant homes. Particular attention is given to identifying risks early, responding effectively to concerns and understanding how good property management supports regulatory compliance, reduces organisational risk and delivers better outcomes for residents.

  • Read more

    What will delegates learn?

    By the end of this course, delegates will be able to:

    • Understand the key health and safety responsibilities placed on residential landlords
    • Recognise how housing legislation and regulatory requirements affect day-to-day property management
    • Identify and assess common hazards using the Housing Health and Safety Rating System (HHSRS)
    • Understand the requirements of Awaab’s Law and their implications for landlords
    • Recognise the importance of effective damp, mould and condensation management
    • Understand repairing obligations and responsibilities for maintaining safe, habitable homes
    • Apply a proactive approach to property inspections, hazard identification and risk management.

    This course will cover:

    • The legal framework: An overview of the legislation governing health and safety in residential properties
    • Landlord repairing obligations: Understanding Section 11 of the Landlord and Tenant Act 1985 and associated responsibilities
    • Housing Health and Safety Rating System (HHSRS): Identifying, assessing and managing hazards that could affect residents’ health and safety
    • Awaab’s Law: Understanding statutory requirements, investigation and remediation timescales, and the importance of effective responses to hazards
    • Damp, mould and condensation: Establishing effective procedures for identifying, investigating and resolving problems
    • Fitness for human habitation: Understanding the Homes (Fitness for Human Habitation) Act 2018 and relevant landlord obligations
    • Defective premises: Exploring responsibilities arising from the Defective Premises Act 1972 and relevant case law
    • Fire safety: Understanding key fire safety principles and landlord responsibilities within residential properties
    • Property inspections and record keeping: The importance of effective inspection programmes, accurate records and timely follow-up action
    • Residents’ responsibilities: Understanding the respective obligations of landlords and residents when maintaining residential properties
    • Putting compliance into practice: Using proactive management approaches to improve property conditions, reduce risks and achieve better outcomes for residents.

    Who should attend?

    This course is suitable for housing and property professionals responsible for maintaining safe, compliant homes, including:

    • Housing officers and tenancy management teams
    • Property and asset management professionals
    • Repairs and maintenance teams
    • Compliance and health and safety staff
    • Housing managers and team leaders
    • Supported housing providers
    • Staff responsible for property inspections and responding to resident concerns.

    It is particularly beneficial for non-technical housing professionals who need a clear understanding of landlord health and safety responsibilities without requiring specialist surveying knowledge.

  • Our trainer

    Carrie Kus is an experienced housing, lettings and property training specialist with a strong background across the charity, private rented, social housing and property investment sectors.

    Carrie spent seven years as a Senior Trainer at Shelter, the homelessness charity, where she managed the training needs of both new and existing helpline housing advisers. Her work supported advisers in delivering high-quality housing guidance to people facing homelessness and housing insecurity.

    In 2010, Carrie founded Clarity Estates, a lettings agency operating in Sheffield and Chesterfield. She successfully led the agency for over a decade before its sale in 2022 to a local housing charity. Alongside this, Carrie has been a property investor for many years, bringing practical, hands-on experience of the rental market.

    Carrie has also held several non-executive and leadership roles. She served for five years as a Non-Executive Director of the Residential Landlords Association before its merger with the National Landlords Association to form the NRLA. She also spent three years as a Non-Executive Director for the trading arm of Nomad, a Sheffield charity providing housing for young people, and was Training Director for Property Training Solutions, a subsidiary of Allied Surveyors created to deliver specialist training for property surveyors and professionals.

    Carrie brings together deep knowledge of the housing, lettings, property investment and social housing sectors, alongside practical experience and a long-standing commitment to improving standards across housing and lettings.

     

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Pricing tables-2026 training full day

    Tickets

    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £300.00
    Attendee 1

    Registration Information

    Booking Summary

    1
    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    £300.00
    Total Price
    £300.00

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



28 January 2027
9:30am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.