duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Sold out

Suitable for:       IA What does this mean?

BOGOF – BOOK 4, PAY FOR 2: Book four places on this course date and enter code #bogof at checkout — you’ll only pay for two.

Messy gardens, access issues, unauthorised alterations—sound familiar?
For many housing professionals, managing tenancy breaches and anti-social behaviour (ASB) is part of daily life. But with added complexities like mental health, capacity issues, and legal challenges, it’s essential to approach each case with both confidence and clarity.

This comprehensive and practical course explores how to deal effectively with the most common tenancy breaches and ASB, while also addressing the legal tools available, evidential requirements, and considerations around mental capacity, disrepair, and human rights. You’ll gain the insight needed to choose the right remedy at the right time—and apply it confidently.

  • Read more

    Topics covered
    • Legal tools in the ASB, Crime and Policing Act 2014
    • The role of the tenancy agreement in enforcement
    • Common law injunctions
    • Drafting effective witness statements
    • Managing behaviour linked to disability and mental ill health
    • Addressing mental capacity and its implications for legal action
    • Access rights and enforcement procedures
    • Preparing persuasive evidence for court
    • Common defences: capacity, disrepair, human rights
    • Preventative strategies to minimise legal challenges
    • The impact and appropriateness of injunctions and other enforcement measures.

    What you’ll learn
    • How to assess and respond to tenancy breaches and ASB effectively
    • When and how to use common law injunctions and statutory remedies
    • What evidence is required to secure enforcement orders
    • How to recognise and account for mental incapacity or vulnerability
    • The legal relevance of the Equality Act and Human Rights Act
    • How to prepare for court proceedings and draft witness statements
    • Why early intervention and collaboration with partner agencies matters.

    Who should attend
    This course is suitable for anyone working in social housing, especially those with responsibility for enforcing tenancy conditions, including:
    • Housing officers
    • ASB officers
    • Housing and tenancy managers
    • Neighbourhood managers
    • Supported housing staff
    • Team leaders
    • Heads of service.

     

  • Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

  • Testimonials

    • “This was probably one of the best training sessions I have attended. Mel makes things so clear and explains everything really well. It was excellent and I feel I have learnt so much – thank you Mel you are fantastic!”

      Housing Plus Group
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Pricing tables-2026 training full day

    This event is fully booked. Please select an alternative date on the right hand side or contact us [email protected] for further information on the next available dates

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



03 November 2026
10:00am - 4:00pm
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10 December 2026
10:00am - 4:00pm
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19 January 2027
10:00am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.