duration

Location
Virtual

Topic: Contract management and TSMs

With Tenant Satisfaction Measures reshaping how teams work, we’ll explore how the new standards affect contract management and service delivery. From improving performance monitoring to navigating compliance and cost management, this session will allow participants to share valuable insights and solutions.

This session will be facilitated by Bobbie Hough, via zoom.

  • Read more

    Effective contract management in estate services is crucial for ensuring high-quality performance and tenant satisfaction.

    However, landlords regularly report being in dispute with suppliers over performance and compliance concerns and cost management struggles.

    These complexities can impact service quality and operational efficiency.

    The introduction of Tenant Satisfaction Measures (TSMs) has brought a renewed focus on how well estate services contracts meet tenant needs. The new TSMs emphasise the importance of transparency, responsiveness, and quality in housing management, with estate teams now adapt their practices and policies.

    Our upcoming HQN best practice group session will tackle these pressing issues head-on. We’ll explore common challenges such as developing the right scope, measuring contractor performance, compliance with legal and environmental regulations, and the benefits of insourcing versus outsourcing.

    This session will provide members with the opportunity to discuss and share the opportunities and challenges they are facing around contract management and to share best practice in a confidential setting.

    Why you should come to the best practice group:

    • Great way to find out what others are doing
    • Good, honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    Best practice groups are a great way of engaging with your network/hub members.

    We look forward to seeing you there!

  • Our facilitator

    Bobbie Hough is an expert in strategic planning and crisis communications and has worked with some of the UK’s most recognised brands overseeing high profile media campaigns, driving policy and social change, and leading on the response to crisis scenarios.

    He works with companies to help align communications and business strategy, transforming high level plans into measurable results.

    He has worked in the housing sector since the days of stock transfer working on a raft of projects with a range of partners.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates