duration

Location
Virtual

Prepare for phase 2 of Awaab’s Law with HQN’s practical workshop series. ‘Excess cold’ and ‘excess heat’ are covered by phase 2 when they amount to a ‘significant hazard’ under the HHSRS. This session will look at the common causes, quick fixes and preventative action.

  • Our speakers

    Nadhia Khan, Executive Director and NED
    Nadhia has over 37 years’ experience of working in social housing, having started her career as a trainee housing assistant after leaving school. She worked her way up through housing management services and spent some time working in transformation services before moving to Rochdale Boroughwide Housing (RBH). During her career, she has managed customer-facing services, including neighbourhoods, repairs and assets. She was the only person in the organisation to attend the full inquest into the tragic death of toddler Awaab Ishak following prolonged exposure to damp and mould and has a deep understanding of the circumstances surrounding the case. She uses this insight to share learning with the social housing sector and help prevent such a tragedy from occurring again.

    She was part of the team that led RBH back to regulatory compliance in 2025, focusing on placing customers at the heart of service delivery and ensuring they live in quality homes that are warm and safe.

    She recently left RBH to work as an independent consultant.

    She also has over 30 years’ experience of serving as a board and committee member for various housing organisations at local, regional and national level.

    She became a member of the Chartered Institute of Housing in 1993, gained an MBA in Public Policy from the University of Birmingham in 2003 and completed a Postgraduate Certificate in Leadership for Housing at Lancaster University in 2009.

    Sabrina Doshi, Policy Analyst, National Energy Action
    Sabrina Doshi is a Policy Analyst at National Energy Action, the UK’s leading fuel poverty charity. Her work focuses on shaping and influencing UK energy policy to improve the energy efficiency of homes and ensure that the decarbonisation of home heating is fair and affordable. Sabrina is dedicated to ensuring fuel‑poor households are protected throughout the transition to net zero and that decarbonisation efforts align with reducing fuel poverty. Previously she worked as a policy researcher at Which? (The Consumers Association).

    Mike Hall, Assistant Director – Property Services, Islington London Borough
    With more than three decades in the construction industry, Mike brings a wealth of experience, including 18 years dedicated to social housing. Originally from New Zealand, he relocated to the UK in 1996 and began working in the private sector, managing building projects across central areas. After retraining as a building surveyor, he joined Kier Construction, where they contributed to delivering responsive repairs for Islington Council’s extensive housing portfolio of 36,000 properties.

    Currently serving as Assistant Director for Islington Council’s Property Services, Mike leads a team of 320 officers responsible for completing approximately 110,000 repairs annually including 5,500 works related to damp and mould, all carried out in accordance with Awaab’s Law.

    Mike’s role encompasses oversight of void management, legal disrepair cases, diagnostic surveying and aids and adaptations. Mike’s primary focus is ensuring that residents receive a customer-focused service characterised by clear, precise communication. He is committed to providing safe, compliant homes and fostering a thriving community, placing residents’ wellbeing at the heart of their efforts.

  • Programme

    9:30am Welcome and introductions

    Nadhia Khan, Executive Director and NED

    9:35am Excess cold and heat under Phase 2

    Nadhia Khan, Executive Director and NED
    • Phase 2 implications 
    • Resident vulnerability 
    • Immediate priorities.

    9:55am Excess cold – the human impact

    Sabrina Doshi, Policy Analyst, National Energy Action
    • Cold homes and the impact.

    10:20am Islington’s approach to overheating and warmer homes

    Mike Hall, Assistant Director – Property Services, Islington London Borough
    • Overheating risk 
    • Building performance 
    • Short and longer-term action.

    10:45am Q&A, discussion and wrap-up: cold, heat and practical response

    11:00am Close

    Nadhia Khan, Executive Director and NED
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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