duration

Location
Virtual

Prepare for phase 2 of Awaab’s Law with HQN’s practical workshop series. This session will focus on hygiene and food safety hazards that are likely to come under the scope of phase 2 including, pest infestation linked to structural disrepair and inadequate waste disposal arrangements.

  • Our speakers

    Natalie Bungay, Head of Membership and Technical, British Pest Control Association
    Natalie started out in pest management in 2002, working in the busy South East and London areas. Her range of experiences included rural and urban pest management, cockroaches and moles, use of air weapons and much more. In 2009, Natalie moved into a supervisory position within Leeds City Council, having responsibility for technician management, tender management, contract management and also supporting some of the statutory services within the local authority. Natalie brings with her a mixed bag of great experience having been part of the public and private sectors within pest management.

    Danny Bird CIHCM, Interim Assistant Director of Property, Red Kite Community Housing
    Danny Bird is a consultant, interim leader and sector trainer specialising in Awaab’s Law, damp and mould, regulated compliance and service recovery. He has worked in housing for 17 years and holds a degree in professional housing studies.

    Danny has supported some of the country’s largest housing associations, delivering property services transformations that include large scale IT roll outs and major improvements to systems and processes.

    He is a regular keynote speaker known for clear and practical sessions that turn emerging regulation into actionable operational practice.

    Danny also serves as a board member of NHMF Frameworx.

    Nadhia Khan, Executive Director and NED
    Nadhia has over 37 years’ experience of working in social housing, having started her career as a trainee housing assistant after leaving school. She worked her way up through housing management services and spent some time working in transformation services before moving to Rochdale Boroughwide Housing (RBH). During her career, she has managed customer-facing services, including neighbourhoods, repairs and assets. She was the only person in the organisation to attend the full inquest into the tragic death of toddler Awaab Ishak following prolonged exposure to damp and mould and has a deep understanding of the circumstances surrounding the case. She uses this insight to share learning with the social housing sector and help prevent such a tragedy from occurring again.

    She was part of the team that led RBH back to regulatory compliance in 2025, focusing on placing customers at the heart of service delivery and ensuring they live in quality homes that are warm and safe. She recently left RBH to work as an independent consultant.

    She also has over 30 years’ experience of serving as a board and committee member for various housing organisations at local, regional and national level.

    She became a member of the Chartered Institute of Housing in 1993, gained an MBA in Public Policy from the University of Birmingham in 2003 and completed a Postgraduate Certificate in Leadership for Housing at Lancaster University in 2009.
  • Programme

    9:30am Welcome and introductions

    9:35am Hygiene and food safety: current requirements and likely implications

    Danny Bird CIHCM, Interim Assistant Director of Property, Red Kite Community Housing
    • Hazard scope 
    • What we know so far 
    • Key areas to watch.

    9:55am Pest control, bin stores and hoarding

    Natalie Bungay, Head of Membership and Technical, British Pest Control Association
    • Risk assessment 
    • Resident and landlord responsibilities 
    • Practical prevention.

    10:20am Case study

    Nadhia Khan, Executive Director and NED
    • Support and enforcement 
    • Escalation 
    • Working across teams.

    10:45am Q&A, discussion and wrap-up: evidence, responsibility and response
     

    11:00am Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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