duration

Location
Virtual

Prepare for phase 2 of Awaab’s Law with HQN’s practical workshop series. Across seven sessions, experts will explore the “new” hazards, landlord responsibilities, compliance risks and effective responses. Ensure your readiness ahead of the new requirements before 30 November 2026.

  • Read more

    During July and August, HQN is running a series of workshops to help social housing providers check their preparations are on track for phase 2 of Awaab’s Law, which comes into effect in 30 November.

    Kicking off with an overview of Awaab’s Law phase 2 focusing on what is required from a data, governance, culture and regulatory perspective. Subsequent sessions will each cover in detail a specific sub category of hazard. Each one will focus the specific issues to address – hazard awareness, landlord responsibilities, compliance risks, effective responses.

    The session on Wednesday 12 August will look at the implications of Awaab’s Law phase 2 for older persons’ and supported housing providers.

    Tuesday 21 July: Phase two overview – Data, governance, culture and the impact on customer satisfaction

    Tuesday 28 July: Falls

    Tuesday 4 August: Structural collapse and explosions

    Tuesday 11 August: Excess cold and heat

    Wednesday 12 August: Older persons’ and supported housing

    Tuesday 18 August: Fire and electrical hazards

    Tuesday 25 August: Hygiene and food safety

    What will be covered?

    • An overview of Awaab’s Law phase 2: what’s in scope, timelines, landlord responsibilities, compliance risks and effective responses.
    • Landlord duties and expectations under Phase 2
    • Triage – how hazards are identified, assessed and prioritised
    • Customer views – the emerging impact on TSMs, complaints and satisfaction
    • Common service failings
    • The cost of non-compliance
    • Typical repair issues linked to each hazard category
    • Practical steps and best practice approaches to improve readiness.

    Who should attend?

    The workshops are essential for all staff who will play a part in identifying and responding to the hazards covered by phase 2. This includes:

    • Housing management teams
    • Repairs staff
    • Customer service teams
    • Estate services teams and other resident-facing colleagues
    • Resident engagement leads.

    They are also especially important to everyone with responsibility for compliance and building safety, governance and oversight, data and reporting, policy and strategy.

    A full series ticket gives your organisation access to all seven workshops at a discounted rate; so different colleagues can attend the sessions most relevant to their role.

  • Our speakers

    Mike Victory-Rowe, Associate, HQN
    Mike is a chartered building surveyor with more than 30 years’ experience in property asset management and social housing. He works with a range of clients and partners to deliver innovative asset management solutions to the sector and has advised numerous social housing providers on strategic asset management and investment, active asset management solutions, business intelligence and performance, property option appraisals and disposals and health and safety compliance.

    Chris Magennis, Regional Director, Mobysoft
    Chris is a Regional Director at Mobysoft, covering London, the South of England and Scotland. Previously, he was Head of Customer Success and Projects at Avail AI where he successfully delivered over 200 due diligence projects on social housing, supermarket, PRS and infrastructure portfolios. His research and insights have been cited by HQN, Insider Housing and other leading publications.

    Colin Farrell, Faithorn Farrell Timms
    A Senior Partner and co-founder of FFT, Colin is an experienced chartered building surveyor and fellow of RICS with 30 years’ experience, mostly providing services to housing providers and public sector clients.

    Colin leads FFT’s Housing and Property Consultancy team, which provides best-in-class consultancy services including strategic options appraisals, performance assessments and stock rationalisation.

    His specific expertise is in Strategic Asset Management. Building upon years of delivering innovative and reliable stock condition and planned maintenance surveys, Colin more often now advises clients on the strategic management of their property portfolios, to optimise performance through the modelling, analysis and interpretation of high-quality data.

    Colin has a particular interest in portfolio performance assessment and options appraisals, devising strategies to plan and implement energy efficiency, carbon reduction and building safety improvement within the context of property asset management.

    Kevin Bentley, Associate, HQN
    Kevin has worked in social housing in both the local government and housing association sectors for over 25 years, specialising in housing maintenance and stock investment issues.

    Kevin has been a HQN Associate for over 14 years, providing advice and support to many housing organisations. He has in-depth knowledge of all aspects of operational delivery and strategic asset management in the sector. He regularly carries out reviews of gas servicing and maintenance for organisations. He has in-depth knowledge of service delivery and best practice in the sector delivered by in-house/DLO contractors and out-sourced arrangements.

    Kevin is also one of HQN’s key accreditation assessors specialising in HQN: DLO and HQN: gas repairs and asset management accreditations. He is also one of HQN’s trainers responsible for contract management and procurement. Kevin has carried out upwards of 120 service reviews and similar in-depth assessments of repairs and maintenance services for HQN clients, including a large number of gas servicing and maintenance reviews for organisations with both in-house contractors or outsourced and hybrid arrangements.

    Mark Lake, Associate, HQN
    Mark has 30+ years of expertise in the supported and social housing sector. He was director of housing with Hanover and then Anchor Hanover. More recently he worked for Housing 21 in a business development role. Mark also has direct experience of developing and leading services across specialist supported housing, including services for people experiencing mental ill health, young homeless people and rough sleepers. As a consultant, Mark has undertaken several large-scale service reviews with providers of housing and care including reviewing the service of the largest supported living provider in Northern Ireland as well as services provided by smaller specialist supported housing providers.

    Jan Taranczuk, Consultant and advocate of innovation in fire safety, CIHCM
    Jan is an experienced housing professional, with more than 50 years’ experience spanning local authorities, housing associations, and the private sector. He is now working with a group of experienced housing and technical professionals to assist housing organisations improve their services.

    Sabrina Doshi, Policy Analyst, National Energy Action
    Sabrina Doshi is a Policy Analyst at National Energy Action, the UK’s leading fuel poverty charity. Her work focuses on shaping and influencing UK energy policy to improve the energy efficiency of homes and ensure that the decarbonisation of home heating is fair and affordable. Sabrina is dedicated to ensuring fuel‑poor households are protected throughout the transition to net zero and that decarbonisation efforts align with reducing fuel poverty. Previously she worked as a policy researcher at Which? (The Consumers Association).

    Nadhia Khan, Executive Director and NED
    Nadhia has over 37 years’ experience of working in social housing, having started her career as a trainee housing assistant after leaving school. She worked her way up through housing management services and spent some time working in transformation services before moving to Rochdale Boroughwide Housing (RBH). During her career, she has managed customer-facing services, including neighbourhoods, repairs and assets. She was the only person in the organisation to attend the full inquest into the tragic death of toddler Awaab Ishak following prolonged exposure to damp and mould and has a deep understanding of the circumstances surrounding the case. She uses this insight to share learning with the social housing sector and help prevent such a tragedy from occurring again.

    She was part of the team that led RBH back to regulatory compliance in 2025, focusing on placing customers at the heart of service delivery and ensuring they live in quality homes that are warm and safe.

    She recently left RBH to work as an independent consultant.

    She also has over 30 years’ experience of serving as a board and committee member for various housing organisations at local, regional and national level.

    She became a member of the Chartered Institute of Housing in 1993, gained an MBA in Public Policy from the University of Birmingham in 2003 and completed a Postgraduate Certificate in Leadership for Housing at Lancaster University in 2009.

    Sheldon Ferguson, Policy Lead for Local Digital, MHCLG
    Sheldon Ferguson is Policy Lead for Local Digital at the Ministry of Housing, Communities and Local Government, focusing on digital transformation in local government services, data standards and innovation. He has over 16 years’ experience in housing policy, including work on Housing Private Finance Initiatives, the Decent Homes Programme, private rented sector reform, leasehold and retirement community fees.

    In his current role, Sheldon works on helping local government modernise services, including housing systems, so they are more secure, resilient and effective. He has a particular focus on improving data standards in social housing, helping organisations access, combine and use data more effectively to support compliance, operations and better outcomes for residents.

    Mike Hall, Assistant Director – Property Services, Islington London Borough
    With more than three decades in the construction industry, Mike brings a wealth of experience, including 18 years dedicated to social housing. Originally from New Zealand, he relocated to the UK in 1996 and began working in the private sector, managing building projects across central areas. After retraining as a building surveyor, he joined Kier Construction, where they contributed to delivering responsive repairs for Islington Council’s extensive housing portfolio of 36,000 properties.

    Currently serving as Assistant Director for Islington Council’s Property Services, Mike leads a team of 320 officers responsible for completing approximately 110,000 repairs annually including 5,500 works related to damp and mould, all carried out in accordance with Awaab’s Law.

    Mike’s role encompasses oversight of void management, legal disrepair cases, diagnostic surveying and aids and adaptations. Mike’s primary focus is ensuring that residents receive a customer-focused service characterised by clear, precise communication. He is committed to providing safe, compliant homes and fostering a thriving community, placing residents’ wellbeing at the heart of their efforts.

    Danny Bird CIHCM, Interim Assistant Director of Property, Red Kite Community Housing
    Danny Bird is a consultant, interim leader and sector trainer specialising in Awaab’s Law, damp and mould, regulated compliance and service recovery. He has worked in housing for 17 years and holds a degree in professional housing studies.

    Danny has supported some of the country’s largest housing associations, delivering property services transformations that include large scale IT roll outs and major improvements to systems and processes.
    He is a regular keynote speaker known for clear and practical sessions that turn emerging regulation into actionable operational practice.

    Danny also serves as a board member of NHMF Frameworx.
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    For individual workshop bookings, please use the links above to go directly to the relevant event page.

    A full series ticket gives your organisation access to all seven workshops at a discounted rate; so different colleagues can attend the sessions most relevant to their role.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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