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Suzy Histon | Wednesday, 19 Apr 2023 – 11:35

Latest member question: job description for garage focused role

A member would be interested to hear from anyone who still employs a dedicated Garage Management Officer responsible for lettings, rent arrears, and general management? If you have a job description you would be happy … Read more

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Julia Gavriel | Monday, 17 Apr 2023 – 15:39

Latest member question: tenant photographs

From a Local Authority perspective. We are currently reviewing the use of tenant photographs. We feel that they can be really useful to have on record in the event of suspected tenancy fraud (for example.)  We … Read more

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Suzy Histon | Friday, 14 Apr 2023 – 17:21

Latest member question: patches for Neighbourhood Managers

A member would be interested to hear whether you use a tool to map out your team’s patches. Can you help? Let us know below.

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Suzy Histon | Thursday, 30 Mar 2023 – 9:26

Latest member question: demographic reporting terminology

A member would like to get some input from others on current terminology used for demographic reporting. They are currently reviewing the language they use (for example replacing BAME with minoritised ethnic). It would be … Read more

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Suzy Histon | Thursday, 30 Mar 2023 – 9:20

Latest member question: communal areas and waste removal costs

A member would be interested to know how you recover costs for waste removed in communal areas where you haven’t identified the person responsible. Would you charge this back? Can you help? Let us know … Read more

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Suzy Histon | Thursday, 23 Mar 2023 – 14:29

Latest member question: EDI data gap

As discussed in our recent best practice group, we are also looking at closing our customer’s EDI data gap. In the session, other members mentioned their operatives were updating this information via a tablet or … Read more

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Suzy Histon | Wednesday, 22 Mar 2023 – 15:51

Latest member question: automatic number plate recognition cameras

Does anyone have details of reliable companies which provide ANPR cameras? We have an estate with illegal parking from non-residents and are unable to place a traffic management order due to the boundaries of two … Read more

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Duncan Bird | Tuesday, 14 Mar 2023 – 13:45

Latest member question: policies for new lease model

Hi Members Hi everybody.. I’m in the process of pulling together some policies, procedures on the new model lease (2021-26 AHP funding.) The aspects I’m looking into are management of the properties and also the … Read more

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Toni Ryan | Tuesday, 07 Mar 2023 – 9:33

Latest member question: cross service complaints

I would be interested to know how other Housing Associations manage a complaint that covers two or more service areas. Do you log the complaint to both/all service areas with each service sending their own … Read more

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Suzy Histon | Thursday, 02 Mar 2023 – 9:43

Latest member question: mould washes

A member would like to know, if you are completing mould washes and it affects decoration, what are you doing to make good or compensate? If you can help, let us know below.

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