Jo Faller-Pope

Jo is passionate about helping people build confidence, strengthen relationships and lead with authenticity. Whether supporting someone to communicate more effectively, navigate challenging conversations or develop their leadership style, Jo’s focus is always on helping people become the best version…

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John Goodwin

John Goodwin is a housing trainer and consultant, with extensive experience in the social housing sector, particularly in complaint-handling, resident involvement and governance. John was Compliance and Systemic Lead at the Housing Ombudsman Service until 2022, responsible for addressing systemic failings…

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John Goodwin

John Goodwin is a housing trainer and consultant, with extensive experience in the social housing sector, particularly in complaint-handling, resident involvement and governance. John was Compliance and Systemic Lead at the Housing Ombudsman Service until 2022, responsible for addressing systemic failings…

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Julie Ryder

Julie Ryder combines an abundance of energy and knowledge and brings training alive. Her background is originally in commercial training with NatWest Mortgage Services. After losing her hearing she decided to use her deafness in a positive way, and since…

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Kevin Bentley

Kevin has worked in social housing in both the local government and housing association sectors for over 30 years, specialising in housing maintenance and stock investment issues. Kevin is HQN’s lead asset management consultant. He developed the HQN repairs and…

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Kevin Bentley

Kevin has worked in social housing in both the local government and housing association sectors for over 30 years, specialising in housing maintenance and stock investment issues. Kevin is HQN’s lead asset management consultant. He developed the HQN repairs and…

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Larry Russen

Larry is a Chartered Building Surveyor, Chartered Building Engineer and Party Wall Surveyor. With more than 40 years’ experience, Larry is a member of the RICS, Allied Surveyors & Valuers and is an trainer with the SAVA Assessment Centre in…

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Laura Bouttell

Laura is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their…

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Liz Bisset

Liz is a strategic adviser and coach, specialising in housing, community focused services, and public service reform. Liz is a proven and experienced leader and brings strategic vision, energy and a passion for providing good quality affordable housing. Liz worked…

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Mark Barrow

Mark Barrow has worked in social housing for 22 years specialising in core areas including the delivery of ASB services; dealing with formal complaints and using communication skills to avoid conflict and build positive relationships with tenants and residents and across…

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Mark Henderson

Mark has a long and distinguished career in social housing with over 40 years’ housing-related experience. He works as an associate with HQN, undertaking consultancy and research in a variety of areas for members across the UK. He was previously…

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Mark Lake

Mark has 30+ years of expertise in the supported and social housing sector. He was director of housing with Hanover and then Anchor Hanover. More recently he worked for Housing 21 in a business development role.  Mark also has direct…

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