Colin Heyman

Colin Heyman has worked in the field of both Equality, Diversity and Inclusion (EDI), and Leadership, for over 25 years. He’s worked with a lot of different organisations, for example Housing Associations, Local Authorities, arts organisations, Universities, the third sector,…

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Danny McGowan

Danny McGowan BSc, MSc has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a…

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Dave Simmons

Dave Simmons currently works as a Dispute Resolution Improvement Manager for a large housing association. He is an experienced trainer in complaints handling in the housing sector covering a wide range of subject areas. He was formerly Sector Development Lead…

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Dave Simmons

Dave Simmons currently works as a Dispute Resolution Improvement Manager for a large housing association. He is an experienced trainer in complaints handling in the housing sector covering a wide range of subject areas. He was formerly Sector Development Lead…

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Debbie Larner

Debbie Larner is an experienced, qualified and dedicated housing professional with over 30 years of experience working in the housing sector – both in frontline roles and for housing’s professional body, the Chartered Institute of Housing (CIH). She has expertise…

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Debbie Larner

Debbie Larner is an experienced, qualified and dedicated housing professional with over 30 years of experience working in the housing sector – both in frontline roles and for housing’s professional body, the Chartered Institute of Housing (CIH). She has expertise…

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Emma Foxall

Emma worked for the Housing Ombudsman for 20 years in a variety of roles including Director of Dispute Resolution and Deputy Ombudsman.  She was responsible for setting up the Quality, Engagement and Development Directorate and co-authored the Complaint Handling Code….

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Emma Lindley

Emma is a housing professional with more than 10 years’ experience working in a variety of roles, including frontline housing management, resident involvement, policy development and managing properties for PRS landlords. She is happiest when exploring interesting ideas with interesting people….

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Emma Towler

Emma is an HQN Associate, specialising in home ownership and service charges, income maximisation and welfare reform. She is the joint author of the HQN service charge toolkit with Jackie Dickins and Head of Home Ownership and Service Charges at…

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Emma Turay

Emma works at Notting Hill Genesis ensuring that the organisation is robust in terms of regulatory and legislative requirements for the Rent & Consumer Standards and delivering clear policies and procedures and working with internal colleagues to ensure they are…

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Emma Walker-Cotton

Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years’ experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate…

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Gavin Hutchinson

Gavin is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of…

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