Mark has a long and distinguished career in social housing with over 40 years’ housing-related experience. He works as an associate with HQN, undertaking consultancy and research in a variety of areas for members across the UK.

He was previously Director of Housing at Wolverhampton Homes, where he was influential in taking the ALMO to a three-star excellent rating.

His major interests are income collection and arrears recovery. He’s passionate about tenant involvement and engagement, tenant management organisations, anti-social behaviour, and all general housing management issues.