duration

Duration
Full-day

duration

Location
Virtual

duration

Availability
Good


Suitable for:       R What does this mean?


This is a highly interactive, one-day course on ‘Unlocking construction’ for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

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    What will delegates learn? 

    • How basic construction works
    • How to diagnose basic construction problems
    • How to recognise potential maintenance problems
    • How to recognise issues relating to health and safety in construction
    • How to communicate more effectively regarding technical issues
    • How to handle repair requests more efficiently
    • How to discuss technical issues more effectively and gain confidence
    • How to speak knowledgeably regarding construction and maintenance
    • How to get it right first time, saving money and resources.

     

    This course will cover: 

    The training is delivered through a series of interactive sessions and covers all major trades:

    • Joinery/carpentry
    • Electrical
    • Plumbing
    • Brickwork
    • Roofs
    • Environmental works.

     

    Specific to each trade, delegates will be able to: 

    • Ask the right questions to make a valid assessment regarding construction/maintenance issues
    • Identify the various types of repairs applicable to each trade
    • Diagnose potential problems on estate visits with greater accuracy
    • Give the right advice
    • Identify and assess the potential risks regarding health and safety
    • Understand the basics, including materials and techniques used
    • Speak with knowledge and confidence.

     

    Who should attend? 

    • Contact centre operatives
    • Housing management staff and caretakers
    • Staff who undertake estate visits
    • Sheltered housing staff
    • Repairs centre managers
    • Customer inspectors
    • Everyone from a non-technical background who wishes to increase their knowledge of construction.

     

    What previous delegates have said: 

    • “One of the best courses I have ever attended” – Warwick District Council
    • Excellent course. Would highly recommend. Trainer excellent” – Aster Group
    • “Great trainer – very fun and interactive. Great at explaining things” – L&H Homes
    • Really great course. Exactly what I wanted” – Islington & Shoreditch Housing Association
  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Testimonials
    • “One of the best courses I have ever attended”

      Warwick District Council
    • “Excellent course. Would highly recommend. Trainer excellent”

      Aster Group
    • “Great trainer – very fun and interactive. Great at explaining things”

      L&H Homes
    • “Really great course. Exactly what I wanted”

      Islington & Shoreditch Housing Association
Unlocking construction image

Dates and prices



11 October 2022
9:30am - 4:00pm
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01 December 2022
9:30am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.