Suitable for: R What does this mean?
This is a highly interactive, one-day course on ‘Unlocking construction’ for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.
What will delegates learn?
- How basic construction works
- How to diagnose basic construction problems
- How to recognise potential maintenance problems
- How to recognise issues relating to health and safety in construction
- How to communicate more effectively regarding technical issues
- How to handle repair requests more efficiently
- How to discuss technical issues more effectively and gain confidence
- How to speak knowledgeably regarding construction and maintenance
- How to get it right first time, saving money and resources.
This course will cover:
The training is delivered through a series of interactive sessions and covers all major trades:
- Environmental works.
Specific to each trade, delegates will be able to:
- Ask the right questions to make a valid assessment regarding construction/maintenance issues
- Identify the various types of repairs applicable to each trade
- Diagnose potential problems on estate visits with greater accuracy
- Give the right advice
- Identify and assess the potential risks regarding health and safety
- Understand the basics, including materials and techniques used
- Speak with knowledge and confidence.
Who should attend?
- Contact centre operatives
- Housing management staff and caretakers
- Staff who undertake estate visits
- Sheltered housing staff
- Repairs centre managers
- Customer inspectors
- Everyone from a non-technical background who wishes to increase their knowledge of construction.
What previous delegates have said:
- “One of the best courses I have ever attended” – Warwick District Council
- “Excellent course. Would highly recommend. Trainer excellent” – Aster Group
- “Great trainer – very fun and interactive. Great at explaining things” – L&H Homes
- “Really great course. Exactly what I wanted” – Islington & Shoreditch Housing Association
Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.
“One of the best courses I have ever attended”Warwick District Council
“Excellent course. Would highly recommend. Trainer excellent”Aster Group
“Great trainer – very fun and interactive. Great at explaining things”L&H Homes
“Really great course. Exactly what I wanted”Islington & Shoreditch Housing Association
Price and booking
* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.
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Dates and prices
We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.
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