1 day


Live virtual



Suitable for:       All What does this mean?

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

What participants will learn:
  • How basic construction works
  • How to diagnose basic construction problems
  • How to recognise potential maintenance problems
  • How to recognise issues relating to health and safety in construction
  • How to communicate more effectively regarding technical issues
  • How to handle repair requests more efficiently
  • How to discuss technical issues more effectively and gain confidence
  • How to speak knowledgeably regarding construction and maintenance
  • How to get it right first time, saving money and resources.
  • Read more
    What the course will cover:
    The training is delivered through a series of interactive sessions and covers all major trades:
    • Joinery/carpentry
    • Electrical
    • Plumbing
    • Brickwork
    • Roofs
    • Environmental works.
    Specific to each trade, delegates will be able to:
    • Ask the right questions to make a valid assessment regarding construction/maintenance issues
    • Identify the various types of repairs applicable to each trade
    • Diagnose potential problems on estate visits with greater accuracy
    • Give the right advice
    • Identify and assess the potential risks regarding health and safety
    • Understand the basics, including materials and techniques used
    • Speak with knowledge and confidence.
    Who should attend:
    • Contact centre operatives
    • Housing management staff and caretakers
    • Staff who undertake estate visits
    • Sheltered housing staff
    • Repairs centre managers
    • Customer inspectors
    • Everyone from a non-technical background who wishes to increase their knowledge of construction.
  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Testimonials
    • Nancy is the best trainer I have experienced with HQN training. Fun, interactive, she makes you feel comfortable and has a huge knowledge of the subject she’s teaching. A pleasure!

      Mid Devon District Council
    • “I’m quite new to my role so the information provided was excellent and has helped me gain much needed knowledge to help do my job better. Thank you to Nancy for being a great trainer.”

      Plymouth Community Homes
    • “Nancy delivered the training so well, it was interesting and fun. I enjoyed the whole experience.”

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Unlocking construction image


We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.