1 day


Live virtual



Suitable for:       All What does this mean?

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

What participants will learn:
  • How basic construction works
  • How to diagnose basic construction problems
  • How to recognise potential maintenance problems
  • How to recognise issues relating to health and safety in construction
  • How to communicate more effectively regarding technical issues
  • How to handle repair requests more efficiently
  • How to discuss technical issues more effectively and gain confidence
  • How to speak knowledgeably regarding construction and maintenance
  • How to get it right first time, saving money and resources.
  • Read more
    What the course will cover:
    The training is delivered through a series of interactive sessions and covers all major trades:
    • Joinery/carpentry
    • Electrical
    • Plumbing
    • Brickwork
    • Roofs
    • Environmental works.
    Specific to each trade, delegates will be able to:
    • Ask the right questions to make a valid assessment regarding construction/maintenance issues
    • Identify the various types of repairs applicable to each trade
    • Diagnose potential problems on estate visits with greater accuracy
    • Give the right advice
    • Identify and assess the potential risks regarding health and safety
    • Understand the basics, including materials and techniques used
    • Speak with knowledge and confidence.
    Who should attend:
    • Contact centre operatives
    • Housing management staff and caretakers
    • Staff who undertake estate visits
    • Sheltered housing staff
    • Repairs centre managers
    • Customer inspectors
    • Everyone from a non-technical background who wishes to increase their knowledge of construction.
  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Unlocking construction image

Dates and prices

11 October 2022
9:30am - 4:00pm
Book now

Members:     from
Non-members:     from

01 December 2022
9:30am - 4:00pm
Book now

Members:     from
Non-members:     from

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.