What will delegates learn?

By the end of the session, delegates will be able to:

• Describe the key provisions of the Social Housing White Paper and the Social Housing (Regulation) Act 2023 and why they matter
• Understand the major regulatory changes for social housing providers
• Explain the impact so far and the likely next steps as changes continue to roll out
• Recognise how residents’ engagement and scrutiny influences standards and services
• Identify what good practice looks like and how to apply it in their own organisation.

This course will cover

• The background and purpose of the Social Housing (Regulation) Act 2023 and preceding Social Housing White Paper
• Major changes to the regulation of social housing providers
• What has already changed: early impacts and lessons learned
• What’s still to come: anticipated developments and preparation
• The role of engaged residents: involvement, influence and accountability
• The role of staff: supporting engagement, improving outcomes and embedding change
• Sharing best practice: what’s working well across the sector.

Who should attend?

This course is suitable for:

• Engaged residents, tenant representatives and scrutiny panel members
• Housing officers, customer-facing teams and neighbourhood staff
• Complaints, repairs and service improvement teams
• Resident engagement staff and community involvement leads
• Managers and anyone who needs a clear understanding of the regulatory direction of travel.

Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extend across the housing sector, with specialisms in Governance, Housing Management, Change in the Sector and Resident Engagement.

He is known for his highly professional, yet relaxed and approachable working style that lends itself to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management, and operational staff and with involved residents and communities.

After holding a number of senior management positions in housing, Michael has for over 30 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

Michael is a Chartered Housing Professional, Chartered Management Consultant, and a Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

• Regular Chair of and Lead Assessor on its Experienced Professional Route Professional Interview Panels for Chartered Membership
• Member of the Executive Route Professional Interview Panel for Chartered Membership
• Registered CIH Mentor for Senior Housing Professionals
• Member of the CIH Housing Academy.

He is also a Fellow of the Institute of Leadership, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

Outside of housing, Michael is Chair of the Board of a Learning Partnership company of schools, Retained Voluntary Advisor to a Leaseholders’ (Right to Manage) Company, and National Level Coach with an Institute of Advanced Motorist Group.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.