Topic: Rent arrears and income management – as one financial year draws to a close and another begins, join us for a discussion on the latest rent arrear and income management trends and issues.

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    The Rent Income Excellence Network (RIEN) is pleased to announce its latest best practice group on rent arrears and income management with a focus on best practice in preparing cases for court and what to do for those new debtors who are facing financial difficulties for the first time as the cost of living crisis continues to bite.

    This will be chaired and facilitated by Mark Walker, Income Maximisation Director at Mobysoft, who brings his extensive experience in social housing prior to joining Mobysoft to the group’s discussions.


    • Introductions
    • Overview of the update HQN Income Management Toolkit, Tony Newman, HQN consultant and trainer
    • Court procedures and proportionality assessments, Steve Curtis, Tenancy Support Manager, Swindon Borough Council
    • Breakout groups for discussion on preparing for court and supporting new debtors – Mark Walker to facilitate
    • Any other business – issues and questions for the group
    • Topics for the next best practice group.

    We will have an update via a video from Tony Newman, HQN consultant and trainer, who has updated the HQN Income Management Toolkit and will explain the changes and how best to use it.  Steve Curtis from Swindon Borough Council will do a presentation to the group on their procedures and proportionality assessments for court action and then the group will split into breakout rooms for a discussion on both how best to prepare for court and what people are doing to support their new debtors.  Attendees are asked to share their experiences and strategies for improvement as well as bring any issues and questions that they have for the group.

    Best practice groups are free to members and are a fantastic opportunity to hear about what’s happening in the sector and network with fellow housing professionals.

    Why you should come to the best practice group:

    • Great way to find out what others are doing
    • Good, honest, and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.
  • Our facilitator

    Mark Walker, Income Maximisation Director, Mobysoft

    Mark is Mobysoft’s Income Maximisation Director supporting Mobysoft’s customer base to maximise their performance through a range of activities and initiatives. Mobysoft is a sector leading data analytics company specializing in providing solutions to drive down arrears, help social housing tenants out of debt and transform tenant engagement.

    Previous to joining Mobysoft, Mark was Director for Customer Accounts at Optivo (now Southern Housing) covering off all tenures of income collection, lettings/on-boarding and service charge administration.

    Previous to that Mark was Head of Income for Optivo and Amicus Horizon leading teams using forward thinking technology and a customer first approach to drive down arrears and support thousands of households out of indebtedness. During this time, Amicus Horizon were the first G15 organisation to be awarded HQN’s Income Management Accreditation.

    Previously, Mark was a practioner/associate at the Rent Income Excellence Network for seven years running benchmarking best practice groups in London and the South East.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.


24 July 2024
10:00am - 12:00pm
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11 December 2024
10:00am - 12:00pm
Book now