duration

Location
Virtual

Topic: Year end review

With no sign of the cost-of-living crisis abating income teams are struggling with rising arrears caseloads.

Come and join our discussion and hear how other organisations feel as they prepare year end figures and what their expectations are for 2023.

How has the 7% rent cap affected services and how can we avoid rising arrears during the cost-of-living crisis?

The Rent Income Excellence Network is pleased to announce its latest best practice group.

This session will be facilitated by Kim Long, and take place via zoom.

Agenda for the session:

10:00am Welcome from the chair

10:05am Benefit update

10:30am Break out room questions

  • Year end review – What’s happening to arrears?
  • How is the cost of living crisis impacting collection?
  • Has the rent cap affected services?

Why you should come to the best practice group:

  • Great way to find out what others are doing
  • Good, honest and open discussions
  • Sharing best practice and ideas with others in similar roles
  • Acts as a sense-check about what people are doing or thinking of doing.

 

  • Read more

    If you’re new to the network or haven’t attended a best practice group before, this is what your housing colleagues are saying about them:

    “Every meeting that I’ve attended has given me a new idea to take away or helped me understand how I could improve my service”

    “The best practice groups have been really useful. They offer reassurance on our processes, new ideas and a chance to meet new and familiar colleagues working in housing”

    “A safety net to ensure nothing is forgotten or overlooked. So many things change in legislation or best practice it’s good to hear what others are doing to challenge your own thought process”.

    “The best practice groups are fantastic. I’ve been inspired by many of the shared ideas, information and knowledge that colleagues bring”

    Best practice groups are a great way of engaging with your network/hub members.

    We look forward to seeing you there!

  • Our speakers

    Kim Long has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement.

    With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions.

    As Lead Associate Kim’s aim is to make RIEN a more dynamic platform, providing the sector with a way of highlighting best practice, to make a louder noise and demonstrating the value of the services it provides.

    Sue Beasor has worked in benefits for over 20 years. She’s worked at a senior level in a number of local authorities and has spent several years working closely with social housing providers. Sue is an HQN Associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes, and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

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    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

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