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Suzy Histon | Thursday, 28 Nov 2024 – 14:44

Latest member question: risk register for rent collection

A member is reviewing their risk register for arrears collection. They would be interested to know whether you have added any new factors this year, they have already included: Cost of living Financial circumstances Universal … Read more

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Suzy Histon | Tuesday, 19 Nov 2024 – 12:32

Latest member question: consumer standard – the rights of disabled tenants to reasonable adjustment

Can you please share any leaflets or digital communications that you have for residents regarding the ‘rights of disabled tenants to reasonable adjustment?’ If you have a document you’d like to share, please forward to … Read more

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steveolds | Monday, 18 Nov 2024 – 14:04

Latest member question: access to work grants

Good afternoon, I am looking to gather information from others experiences when applying for access to work grants through the government. We have applied for many grants and find the process can be long and … Read more

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Zoe McWhirter | Thursday, 14 Nov 2024 – 13:46

Latest member question: Community Champions (Customers)

Hello! We are looking to launch our Community Champions initiative, otherwise known as Estate Champions, Customer Reps etc. I had a question around eligibility and whether other organisations go as far to DBS check their … Read more

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Suzy Histon | Wednesday, 13 Nov 2024 – 13:55

Latest member question: cashback and discount apps

A member would be interested whether you anyone has used external companies alongside hardship funds to support residents to make their money go further. They would be interested to hear whether you have seen any … Read more

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Gwyn Jones | Tuesday, 05 Nov 2024 – 9:08

Latest member question: adapted property housing registers

We are currently looking to set up an adapted property housing register and I am making contact to see if other members would be willing to share any work, or policy that they have done. … Read more

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Suzy Histon | Thursday, 31 Oct 2024 – 16:00

Latest member question: ending a tenancy

We are trying to determine what best practice would be when ending a tenancy and taking back a property following a customer’s death. We are being steered by solicitors to obtain a possession order for … Read more

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Suzy Histon | Monday, 21 Oct 2024 – 10:11

Latest member question: building safety certificates for leasehold properties

A member would be interested to know whether building safety certificate requests are actioned by leasehold teams or building safety teams. If you’d like to post a member question of your own, please see our … Read more

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Russ Williams | Thursday, 17 Oct 2024 – 10:29

Latest member question: flat block schematics including locations of apartments with tenants with PEEP’s

What IT solutions do organisations use to create a visual plan/schematics of flat blocks detailing locations of apartments containing occupants that have a PEEP in place? If you’d like to post a member question of … Read more

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Suzy Histon | Friday, 11 Oct 2024 – 16:35

Latest member question: managing anti-social behaviour

A member would be interested to hear if any asset management teams have found effective community safety solutions towards persistent anti-social behaviour to support housing management teams, for example: Reinforcing doors with more hard wearing … Read more

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