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Housing Quality Network

The Housing Quality Network keeps you up to date on the latest developments in the housing world. Covering government policy, regulation, governance, customer satisfaction and a whole lot more, the network is the place where policy meets practice. It’s also the home of our free-to-join knowledge hubs, covering complaints, leadership and organisational development, estate services and rent compliance.

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Topics included:

  • Consumer standards
  • Inspection
  • Tenant satisfaction
  • Complaints
  • Competence and conduct
  • Policy
  • Governance and compliance
  • Legislative and regulatory changes
  • Communications
  • Estate services.

Best practice groups

Featured event

FREE Event – 100 Days of Burnham: Is housing better off?

HQN event – Virtual
03 November 2026 – 10:30am – 1:30pm

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Leadership in smaller housing associations

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Making affordable rural housing happen

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Housing Quality Network news feed

News

Max Salsbury | Wednesday, 28 Oct 2026 – 14:55

Autumn budget 2026: Housing sector reacts

Chancellor John Healey has delivered his first budget. Here, the housing sector reacts… Jonathan Layzell, Chief Executive, Stonewater, said: “The announcements in today’s Budget will be welcome news for many of our customers – much-needed … Read more


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News

Max Salsbury | Wednesday, 28 Oct 2026 – 11:34

Social landlords receive C1 in first gradings following inspection

Social landlords Irwell Valley Housing Association and The Pioneer Housing and Community Group Limited have received a C1 grading from the Regulator of Social Housing (RSH) for their first grading following inspection. Elsewhere in the … Read more


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News

Max Salsbury | Wednesday, 28 Oct 2026 – 9:06

Government acts to make more homes with serious fire risks safe

More homeowners who have been facing significant bills to make their homes safe will be given better protection from those high costs, following new measures announced by the government. Existing rules already protect many leaseholders … Read more


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News

Max Salsbury | Tuesday, 27 Oct 2026 – 15:32

ASB perpetrators facing tougher restrictions as Respect Orders come into force

Perpetrators of antisocial behaviour (ASB) could be hit with tougher restrictions following the introduction of the government’s new Respect Orders across England and Wales, which enables police and councils to take stronger enforcement action against … Read more


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News

Max Salsbury | Tuesday, 27 Oct 2026 – 12:42

RSH publishes annual social housing stocks and rents statistics

The Regulator of Social Housing (RSH) has published statistics about the social housing sector, including stock ownership and rents as of 31 March 2026. Returns from all private and local authority registered providers show that the sector … Read more


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News

Max Salsbury | Tuesday, 27 Oct 2026 – 9:24

Co-living gains planning support as councils look to widen housing choice

Councils outside London are beginning to recognise co-living as an option for meeting local housing needs, with shared living appearing in more emerging plans, new research has revealed. A study by planning and development consultancy … Read more


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News

Max Salsbury | Tuesday, 27 Oct 2026 – 9:20

Social landlords celebrate supported housing services

An alliance of housing associations came together with partners to celebrate the critical difference that supported housing makes to the lives of thousands of people in communities across the Liverpool City Region. Residents joined housing … Read more


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News

Max Salsbury | Tuesday, 27 Oct 2026 – 9:16

Social landlord completes 476 new homes with 70% affordable

Social landlord L&Q and the Greater London Authority have marked the completion of 476 new homes at Prime Point on Greenwich Peninsula. With 70% of its homes affordable, L&Q says Prime Point will provide hundreds … Read more


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News

Max Salsbury | Tuesday, 27 Oct 2026 – 9:12

Opinion: Homes for a longer, better life

By Kevin Willetts, Chair of specialist housing provider for older people Alpha Living By 2030, one in six people worldwide will be aged 60 or over. In the UK, around 12 million people are already … Read more


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News

Max Salsbury | Monday, 26 Oct 2026 – 12:06

Burnham confident every rough sleeper will have route off street by Christmas

Prime Minister Andy Burnham has said he is confident that everyone sleeping rough will be offered a route off the street or wider support before Christmas. Announcing a further £432 million to help tackle homelessness, … Read more


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News

Max Salsbury | Thursday, 22 Oct 2026 – 9:30

RSH: Strong strategic leadership key to overcoming risks

The Regulator of Social Housing (RSH) has urged social housing boards and councillors to provide strong strategic leadership and ensure they have the information and insight needed to make difficult decisions about competing priorities. The … Read more


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News

Max Salsbury | Wednesday, 21 Oct 2026 – 15:03

Freedom of Information Act extended to cover tenant management organisations

The government will extend the coverage of the Freedom of Information Act 2000 (FOI Act) to tenant management organisations (TMOs) in England that deliver housing management services on behalf of local authority landlords. The government … Read more


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News

Jon Land | Tuesday, 20 Oct 2026 – 15:04

G15 urges chancellor to allow London to keep 25% of stamp duty receipts to tackle housing crisis

London should be allowed to keep 25% of the stamp duty generated in the capital to help tackle its housing crisis, according to a proposal from the G15 group of housing associations. In its submission … Read more


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News

Max Salsbury | Friday, 16 Oct 2026 – 9:29

Social landlords complete transfer of over 2,000 homes

Orbit has completed the transfer of 2,227 homes to Raven Housing Trust in the South East of England. The transfer comprises a range of tenures, including general needs, leasehold, shared ownership and supported living, across … Read more


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News

Max Salsbury | Thursday, 15 Oct 2026 – 10:34

Opinion: Homeownership for all – why the shared ownership dream turned sour

Shared ownership

By Peter Brown, chair of Keniston Housing Association (Peter is writing in a personal capacity)  Shared Ownership is sold to the British public as a ladder — an affordable first rung on the path to … Read more


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Job

HQN | Thursday, 15 Oct 2026 – 0:00

Development Officer

Purpose of the job: The Development Officer will play a key role in delivering our new homes programme, taking the lead on our Section 106 (S106) and acquisitions programme and supporting the Development & Sales … Read more


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Job

HQN | Thursday, 15 Oct 2026 – 0:00

Administration Officer

The Vacancy This is an exciting opportunity to support Property Services as an Administration Officer providing operational support here in the Estates and Grounds Maintenance Teams at Wythenshawe Community Housing Group on a fixed term … Read more


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News

Max Salsbury | Wednesday, 14 Oct 2026 – 11:46

RSH takes enforcement action against social landlord

The Regulator of Social Housing (RSH) has announced that it is taking enforcement action against Concept Housing Association, following a sustained period in which the social landlord failed to address serious failings in the way … Read more


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News

Max Salsbury | Wednesday, 14 Oct 2026 – 11:37

More C1 gradings as RSH reveals latest regulatory judgements

Broadacres Housing Association Limited has received a C1 upgrade in the latest round of regulatory judgements from the Regulator of Social Housing (RSH). The RSH says that Broadacres, which received a C2 in October 2024, … Read more


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News

Jon Land | Tuesday, 13 Oct 2026 – 15:46

Peabody launches new team of repairs inspectors ahead of Awaab’s Law phase 2

Peabody has launched a new team of repairs inspectors to check the quality of work in residents’ homes and ensure problems have been resolved. The team includes 20 inspectors, half of them apprentices, supported by … Read more


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News

Max Salsbury | Friday, 09 Oct 2026 – 15:12

Government to consult on introducing Awaab’s Law to private rented sector

More families living in poor conditions will be protected by stricter laws that legally require their landlords to fix dangerous issues like severe damp and mould to faster deadlines, the government says. Though landlords must … Read more


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Job

HQN | Friday, 09 Oct 2026 – 0:00

Housing Admin

Vacancy: 25 Hours We’re looking for an organised and motivated Housing Administrator to join our Housing Team. This is an excellent opportunity for someone who wants to build a career in social housing and gain hands-on … Read more


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News

Jon Land | Wednesday, 07 Oct 2026 – 11:52

Housing association downgraded to G3/V3 by RSH over serious weaknesses

Regulation

The Regulator of Social Housing has downgraded GreenSquareAccord (GSA) due to serious weaknesses in its financial governance, risk management, quality of information and internal controls. The housing association, which manages around 25,500 social homes across … Read more


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News

Jon Land | Tuesday, 06 Oct 2026 – 15:16

Financial outlook for social housing providers becoming ‘more stable’ – RSH

Social housing providers continue to face significant financial pressures from the trade-off between more and better social homes, but the outlook is becoming more stable, according to the Regulator of Social Housing’s financial forecasts report … Read more


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Job

HQN | Tuesday, 06 Oct 2026 – 0:00

Housing Partner – 6 Month Fixed Term Contract

This role requires travel to our Yeovil office for 2 days per week for admin days on Mondays and Wednesdays and working in Bristol the rest of the week. Do you enjoy building relationships, solving problems … Read more


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News

Jon Land | Monday, 05 Oct 2026 – 12:40

Opinion: Breaking down RSH inspection reports from 30 September

It’s back to school with a bang for the RSH. They’ve issued no fewer than 10 new reports. It’s the ultimate ‘What I did on my holidays’ opening day essay. There is a spread of … Read more


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News

Gareth Young | Thursday, 01 Oct 2026 – 8:26

Government announces Social Housing Bill amendments to reduce use of temporary accommodation

Mortgage

The government has announced further amendments to the Social Housing Bill aimed at strengthening homelessness prevention and protecting social housing stock. A new Duty to Collaborate will require public services to work more closely together … Read more


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News

Max Salsbury | Wednesday, 30 Sep 2026 – 16:56

Grenfell files submitted to CPS for charging decisions

Grenfell

The Met has submitted all files to the Crown Prosecution Service (CPS) to allow them to make charging decisions in relation to the Grenfell Tower fire. The 20 files relate to 20 companies and organisations … Read more


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News

Max Salsbury | Wednesday, 30 Sep 2026 – 15:06

Housing association completes 1,700-home transfer

Social landlord Stonewater has completed the transfer of 1,700 Mount Green Housing Association homes across Surrey and West Sussex. The homes are now fully incorporated into Stonewater’s portfolio of more than 40,000 homes across England. … Read more


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News

Max Salsbury | Wednesday, 30 Sep 2026 – 13:27

Social landlord earns top level accreditation for ethnicity inclusion 

Social landlord Platform Housing Group has achieved the highest level of accreditation available through the Investing in Ethnicity Maturity Matrix. The Group has been named an Exemplary Employer, Level 4 for 2026-27, recognising its work to create … Read more


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Network news

Autumn budget 2026: Housing sector reacts

More details  

Social landlords receive C1 in first gradings following inspection

More details  

Government acts to make more homes with serious fire risks safe

More details  

ASB perpetrators facing tougher restrictions as Respect Orders come into force

More details  

RSH publishes annual social housing stocks and rents statistics

More details  

Co-living gains planning support as councils look to widen housing choice

More details  

Social landlords celebrate supported housing services

More details  

Social landlord completes 476 new homes with 70% affordable

More details  

Network resources

Private rented sector policy update (75)

22 Oct 2026

View / download  more info

From reactive to proactive: Why Awaab’s Law compliance is only the start

19 Oct 2026

View / download  more info

Two duties, one trap: Competence and conduct requirements for asset management and repairs operations

19 Oct 2026

View / download  more info

Housing Ombudsman’s annual complaints review 2025-26: What social landlords need to know

13 Oct 2026

View / download  more info

Network events

FREE Event – 100 Days of Burnham: Is housing better off?

HQN event – Virtual
03 November 2026 – 10:30am – 1:30pm

More details  

FREE demo session – The HQN Competence and Conduct role assessment tool

HQN event – Virtual
11 November 2026 – 2:00pm – 3:00pm

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Resident vulnerability: Turning what you know into action

HQN event – Virtual
18 November 2026 – 9:30am – 12:30pm

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Consumer regulation: How to drive performance to a C1 – Transparency, Influence and Accountability Standard

HQN event – Virtual
26 November 2026 – 9:30am – 12:30pm

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Network training

Complaint handling workshop

Public training – Senior leadership, Customer service and complaints handling, First-line management, Skills, behaviours, competencies (Culture) – Live virtual
02 November 2026 – 9:30am – 12:30pm

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Practical AI for housing professionals

Public training – Skills, behaviours, competencies (Culture) – Live virtual
03 November 2026 – 9:30am – 4:00pm

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Effective remedies for tenancy enforcement

Public training – Legal – Live virtual
03 November 2026 – 10:00am – 4:00pm

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Writing clear and effective policies and procedures

Public training – Senior leadership, Skills, behaviours, competencies (Culture) – Live virtual
04 November 2026 – 9:30am – 3:00pm

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