We will have a group discussion on tenancy sustainment approaches and income management work as well as a quick round up of what organisations are planning to do in terms of the annual rent increase – amounts and any mitigations being put in place for those not covered by HB/UC.

We will also be joined by Tom Clarke, senior consultant at CACI, who provide a range of data services to clients, part of which can identify potentially vulnerable customers so that you can ensure you are providing them with the right customer support.  Tom will outline how their data can identify those who need financial support and how it could be used to boost tenancy sustainment approaches in your organisations.

Please bring along your experiences of tenancy sustainment in relation to income collection and management, what has worked, what hasn’t and what you’re planning for the rent rise, how you will communicate that to tenants and what support you are offering to those who need it.

Best practice groups are free to members and are a fantastic opportunity to hear about what’s happening in the sector and network with fellow housing professionals.

Why you should come to the best practice group:

• Great way to find out what others are doing
• Good, honest and open discussions
• Sharing best practice and ideas with others in similar roles
• Acts as a sense-check about what people are doing or thinking of doing.

Chaired by Chloe Fletcher, HQN Director

Speakers – Sue Beasor and Tom Clarke

Chloe Fletcher, Director, HQN

Chloe has worked in the social housing sector for over 25 years since her first role in housing management with JSS Pinnacle as a trainee housing officer. She completed a Masters in Housing with Professional Qualification at the London School of Economics in 1998 and then moved into housing policy, working on behalf of the London boroughs, initially for London Housing Unit and then London Councils. She joined the National Federation of ALMOs (NFA) in 2007 working with members, government officials and wider housing stakeholders to develop NFA policy and support the ALMO movement.  She has recently left her role as Policy Director at the NFA and joined HQN as Director, working across the business and bringing her knowledge and experience to the wider sector.

Sue Beasor, HQN Associate

Sue has worked in benefits for over 20 years. She’s worked at a senior level in a number of local authorities and has spent several years working closely with social housing providers. Sue is an HQN Associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes, and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

Tom Clarke, Consultant – Housing Lead, CACI

Tom leads CACI’s work supporting Housing Associations with data-driven decision making. They help providers use data and insights more effectively to engage with customers and deliver the right services to the right people.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.