We know these are incredibly challenging times for housing management professionals and customer-facing teams. The pressures are growing, the demands are shifting, and the need to stay connected and supported has never been greater.

That’s why we are working hard to make sure your Housing Management Network membership is more valuable than ever.

Through our best practice groups, you’ll find a safe, supportive space to share ideas, swap solutions, and hear how others are tackling the same issues you’re facing. These sessions are incredibly rewarding for all those who take part – offering practical takeaways and new connections with peers across the sector.

Join us this Friday as we chat about the role of housing management in dealing with no-access challenges. Remember – these sessions are totally FREE as part of your membership.

You’ll also find regular briefings and updates in the Network Resources section of our website – whether it’s antisocial behaviour, supported housing, neighbourhood and estate management, or dealing with voids and tenancy sustainment during tough economic times – we’re covering it all.

We’re also producing regular briefings on key topics linked to reforming service delivery, and how we put tenants at the heart of change.

Check out our latest piece from Emily Robinson, Chief Executive at London Sport, on the More Ball Games campaign and how they are hoping to transform London’s estates.

We know it’s not just about the services landlord provide – it’s about the people delivering them. That’s you.

More and more, housing management staff are being asked to fill gaps left in other areas of the public sector. It’s changed the role beyond recognition. That means dealing with more complex cases, often involving safeguarding and mental health challenges. We’re continuing to shine a light on these moral dilemmas and the support our members as their roles expand far beyond housing.

Finally, there’s the new Competency and Conduct Standards – a big change that will affect thousands of frontline staff. Don’t worry: HQN is here to help you navigate it. With practical guidance, tailored resources and events designed just for you, we’ll help you stay one step ahead.

We’ve got loads of training lined up to make sure you and your teams can keep on top of the latest industry developments – including on complaints and Awaab’s Law.

And plenty of events where you can delve into the issues that matter in more detail, such as our Estate Services annual conference in June.

Ultimately, it’s the members that drive what we cover. So, if you’ve got an idea for content you’d like to see covered? Drop Lily Shaw a line at [email protected] – we’re always keen to hear what matters most to you.

Thanks for being part of the Housing Management Network.

Together, we can share, support and strengthen the work we do – for our teams, our organisations and the communities we serve.

All the best

Bobbie Hough, Lead Associate for the Housing Management Network