Three housing associations have received consumer grades of C1 in the latest regulatory judgements published by the Regulator of Social Housing (RSH).

Sanctuary Housing Association has been upgraded to C1, having made improvements and provided evidence that it is delivering an effective, efficient and timely repairs service.

The RSH confirmed the consumer upgrade alongside unchanged governance grade of G1 and financial viability grade of V2 for Sanctuary, which manages over 85,000 social homes across England from its Worcester headquarters.

Railway Housing Association and Benefit Fund also received an upgrade to C1, while its governance grade of G1 and financial viability grade of V2 are unchanged.

As well as making improvements to its repairs service, Darlington-based Railway Housing also demonstrated it is delivering against its Resident Engagement Strategy and has improved the accuracy and relevancy of the information held on the diverse needs of its tenants.

Regenda Limited received a governance upgrade to G1, alongside its first consumer grade of C1 and an unchanged financial viability grade of V2.

In addition to meeting the outcomes of the consumer standards, Regenda provided evidence to demonstrate the effectiveness of its governance arrangements and showed that it continues to effectively manage the risks of its activities, allowing it to deliver its strategic and charitable objectives.

The RSH found Regenda, which owns or manages around 13,000 homes mainly across the North West, also meets the financial viability requirements but needs to manage material risks to ensure continued compliance.

However, the judgements also confirmed serious failings at Rugby Borough Council in how the local authority is delivering the outcomes of the Rent Standard.

The RSH identified serious non-compliance with the Rent Standard at the council after the local authority overcharged around 4,000 tenants and former tenants due to errors it made in setting rents, totalling approximately £415,000.

The rents have now been corrected, and engagement between the RSH and the local authority is ongoing to ensure improvements and appropriate redress for tenants. The council’s consumer grade of C3 issued in February 2026 remains unchanged.

Chief of Regulatory Engagement the RSH Kate Dodsworth said: “Our job is to hold landlords to account and drive continuous improvement to ensure tenants get good quality homes and effective services. Getting a top grading shows a landlord is meeting our minimum standards – and there’s always room to do better.

“It’s really encouraging when we see landlords listening, acting on our feedback and making the necessary changes to deliver better quality homes and a better service for their tenants.”

Landlord	Consumer grade	Governance Grade	Viability Grade	Rent Change	Engagement Process
Railway Housing Association and Benefit Fund	C1 (upgrade)	G1 (based on previous assessment)	V2 (based on previous assessment)	–	Responsive Engagement
Regenda Limited	C1 (first grading)	G1 (upgrade)	V2 (assessed and unchanged)	–	Inspection
Rugby Borough Council	C3 (based on previous assessment)	–	–	New judgement	Responsive Engagement
Sanctuary Housing Association	C1 (upgrade)	G1 (based on previous assessment)	V2 (Based on previous assessment)	–	Responsive Engagement