On 22 September join HQN’s chief executive Alistair McIntosh, Tom Palmer, director at Ocean City Media, and Lydia Stockdale, strategic communications project support for Eastlight Community Homes, for this highly interactive and practical session aimed at helping you transform your annual report into a meaningful, resident-focused publication that supports transparency, trust and regulatory assurance.

Why should you come to this session?

The Transparency, Influence and Accountability (TIA) Standard is at the core of the RSH regulatory regime. Inspectors comment on how you are performing here in every single C rating.

As you’d expect, reporting to tenants is a big part of the Standard. Your reports may be the first thing inspectors read.

At this event we will explain how you can be certain you comply with the standard and share good practice we have built up over years of running sessions like this.

Why does your annual report matter? What is the RSH on the lookout for?

• Annual reports are an important way of making sure your tenants can hold you to account – that is a basic requirement of the TIA Standard
• The TIA Standard stipulates that you “must collect and provide information to support effective scrutiny on landlord performance”
• The report must be “clear, accessible, relevant, timely and appropriate to the diverse needs of tenants”
• You must publish annually the results of your Tenant Satisfaction Measures (TSMs)
• You must set out “accessible information” about:
  • Current performance levels
  • Measures to improve services
  • How you take tenant’s views into account
    • How income is spent
  • Directors’ remuneration and management costs
  • Learning from complaints.

So, that’s the regulatory requirements, but we’ll also cover:

• How to make sure the report gets read – it’s vital that you set and stick to a target reading age
• How to handle good – or bad – TSM trends
• Many have now had a C rating – How do you explain improvement plans – What difference will tenants see
  • Is it better to issue one annual report or break it down into newsletters
• What works best – print, video, websites, videos
• Who says what? What voices should be in the report – executives, chairs, tenants
• Can you use case studies – to publicise DA support, safety tips and the new rules under Awaab’s Law
• How do you prove that you are learning from complaints?
• What sorts of graphics help – what sort of graphics just confuse
• How can you make the report interesting to all your diverse customers
• Should you break it down by segments – locations, property types, shared owners…
• How can you get stimulate feedback from tenants on the report?
• Can AI help you to produce the report.

Get feedback on your own annual report.

Book your place and send us your annual report ahead of the event. We will review it and provide practical feedback to help you strengthen your approach.

Book your place now.