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The resource you are trying to view is restricted to network members. Please login to your MyHQN account to access this resource or contact [email protected] to enquire about becoming a member of this network.

Benefits of this membership…

  • Expert briefings
  • Discounted event and training places
  • Free job vacancy advertisements
  • Ask the members service
  • Free networking groups
  • Regular updates
  • Specialist benchmarking
  • Access to My HQN.

Topics included:

  • Co-regulation
  • Resident involvement
  • Complaints
  • Digital inclusion
  • Regulatory framework
  • Community projects
  • Scrutiny.

Residents’ Network best practice group – session for staff

Location: Best practice groups – Virtual
30 April 2024 – 10:00am – 12:00pm

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Residents’ Network annual conference 2024

Location: HQN event – Virtual
12 December 2024 – 10:30am – 3:30pm

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Residents’ Network news feed

News

Max Salsbury | Wednesday, 27 Mar 2024 – 10:49

Opinion: Leeds Jewish Housing Association’s journey to embed resident engagement

By Simon Phillips, Community Engagement Officer I’m going to start with three honest confessions. Number one: I don’t like statistics at all! I much prefer to read or listen to the lived experiences of people, … Read more


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Job

HQN | Tuesday, 26 Mar 2024 – 9:27

Employment Support Co-ordinator (Permanent)

Directorate: Customer, Place and Services Job Title: Employment Support Co-ordinator (Permanent) Hours: 37 Hours per week (to be worked flexibly in line with business needs) Salary: £26,761 per annum (plus Casual car user allowance) Location: … Read more


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Job

HQN | Monday, 11 Mar 2024 – 8:41

Employability Keyworker

Wythenshawe Community Housing Group is currently recruiting for 2 full time (35 hours per week) Employability Keyworkers to work on the Motiv8 programme. Motiv8 is a programme that supports those furthest from the labour market. … Read more


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News

Max Salsbury | Wednesday, 06 Mar 2024 – 12:03

Charity’s toolkit aims to help social housing tenants grow own food

A charity is looking to partner with housing associations as it launches a new project to empower tenants to take control of growing in their shared community spaces. Garden Organics says its organic gardening programme, … Read more


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News

Jon Land | Thursday, 29 Feb 2024 – 10:02

RSH publishes final consumer standards and plan for inspection

The Regulator of Social Housing (RSH) today set out its new standards for social housing landlords, designed to protect tenants and improve the service they receive. RSH also confirmed how it will regulate and inspect landlords … Read more


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Job

HQN | Wednesday, 28 Feb 2024 – 16:21

Support Worker / Youth Coach

Dynamic Youth Coaches needed to work with young people (16yrs-24yrs) in supported accommodation Location: Enfield Salary: up to £26,397 Hours: Part time & Full time Reporting to: Service Manager Christian Action Housing Association is proud to be a local … Read more


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Job

HQN | Tuesday, 27 Feb 2024 – 11:10

Customer Experience Ambassador (Temporary, for a fixed term to cover maternity leave – up to 9 months)

Directorate: Customer, Place and Services Job Title: Customer Experience Ambassador (Temporary, for a fixed term to cover maternity leave – up to 9 months) Hours: 37 hours per week (to be worked flexibly in line … Read more


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Post

Richard Hawley | Friday, 23 Feb 2024 – 9:34

Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more


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Job

HQN | Thursday, 22 Feb 2024 – 13:13

Tenancy Services Officer

About You…   Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You’ll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of … Read more


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Post

Richard Hawley | Friday, 16 Feb 2024 – 11:42

Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more


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News

Max Salsbury | Tuesday, 13 Feb 2024 – 10:50

Opinion: Listen, act, repeat

Listening properly, so we can deliver the right outcomes for customers, is the best way of improving satisfaction scores, regardless of what measure you use, says Kate Krokou, Chief Strategy and Transformation Officer at the … Read more


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Post

Richard Hawley | Tuesday, 13 Feb 2024 – 8:23

Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more


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News

Jon Land | Thursday, 08 Feb 2024 – 14:25

Housing Ombudsman’s Complaint Handling Code becomes statutory as cases continue to rise

The Housing Ombudsman and the Local Government and Social Care Ombudsman (LGSCO) have today launched their aligned Complaint Handling Codes which they hope will result in best practice in complaint handling and ultimately better services … Read more


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News

Max Salsbury | Wednesday, 07 Feb 2024 – 10:45

Opinion: The social housing rent increase – a tenant’s perspective

By Rob Gershon, council tenant and activist Over the last two years, for every £100 a tenant pays in their supposedly cheaper social rent, they now have to pay an additional £15. That’s on top … Read more


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News

Max Salsbury | Tuesday, 06 Feb 2024 – 14:56

Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’

The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more


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Job

HQN | Friday, 02 Feb 2024 – 14:02

Resident Involvement Officer

The Vacancy Salary: £30,868 per annum Location: Wythenshawe (M22) Hours of work: 35 per week We have a brilliant new opportunity for a Resident Involvement Officer to join our growing Resident & Customer Experience team … Read more


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Post

Richard Hawley | Friday, 02 Feb 2024 – 13:00

Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more


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News

Jon Land | Wednesday, 31 Jan 2024 – 13:12

Three million households ‘will be trapped in fuel poverty by 2030’

Three million households will be trapped in fuel poverty by 2030, according to a new report. Launched this week by National Energy Action (NEA), the UK Fuel Poverty Monitor report also warns the UK government … Read more


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News

Jon Land | Tuesday, 30 Jan 2024 – 12:01

Government launches consultation on social housing allocations revamp ‘to make system fairer’

An overhaul of how social housing is allocated, which the government claims will make the system fairer and not available to those who abuse it, has been announced today. Much-trailed ‘three strikes and you’re out’ … Read more


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Post

Richard Hawley | Monday, 29 Jan 2024 – 13:37

Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more


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Job

HQN | Wednesday, 24 Jan 2024 – 16:37

Resident Involvement Manager

Location: Enfield – Hybrid (occasional evening/weekend working). Salary: £33,075 – £42,000 Hours: 37.5 Reporting to: Head of Business Services Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East … Read more


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Post

Richard Hawley | Tuesday, 23 Jan 2024 – 14:41

HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more


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HQM

Sam Wiggle | Thursday, 18 Jan 2024 – 11:01

Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more


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News

Max Salsbury | Tuesday, 16 Jan 2024 – 10:40

Opinion: Give boards a bigger range of voices – and stop worshipping the governance gurus

By Alistair McIntosh, HQN CEO If you find yourself in a hole, stop digging. Why does no one ever follow that advice? A year or so ago I was on the train and got talking … Read more


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News

Max Salsbury | Wednesday, 10 Jan 2024 – 12:53

HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more


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News

Jon Land | Thursday, 04 Jan 2024 – 12:50

RSH confirms social housing rent levels for 2024/25

The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more


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News

Max Salsbury | Tuesday, 12 Dec 2023 – 11:41

Resident-led social issues project could be scaled nationwide, research

A first-of-its-kind community project where local residents create solutions to major social issues could be scaled nationwide, researchers have found. All In, created by Eastlight Community Homes, gave 20 Essex residents the opportunity to dedicate … Read more


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News

Max Salsbury | Thursday, 07 Dec 2023 – 9:59

HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more


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Job

HQN | Wednesday, 29 Nov 2023 – 15:55

Head of Engagement and Community Investment

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more


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Job

HQN | Wednesday, 15 Nov 2023 – 9:08

Resident Engagement and Insight Officer

We are looking to recruit a Resident Engagement and Insight Officer. The postholder would be responsible for ensuring tenant engagement is embedded into the operations of the Housing Services department so that tenants are integral … Read more


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Residents’ Network best practice group – session for staff

Location: Best practice groups – Virtual
30 April 2024 – 10:00am – 12:00pm

More details  

Residents’ Network best practice group – session for residents

Location: Best practice groups – Virtual
14 May 2024 – 10:00am – 12:00pm

More details  

Residents’ Network best practice group – session for staff

Location: Best practice groups – Virtual
03 September 2024 – 10:00am – 12:00pm

More details  

Residents’ Network best practice group – session for residents

Location: Best practice groups – Virtual
10 September 2024 – 10:00am – 12:00pm

More details  

Making scrutiny work: Workshop for involved residents and resident involvement staff

Public training – Live virtual
22 April 2024 – 9:30am – 3:30pm

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Complaint handling workshop

Public training – Live virtual
22 April 2024 – 1:00pm – 4:00pm

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A new era for resident engagement (for housing staff)

Public training – Live virtual
25 April 2024 – 10:00am – 1:00pm

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Tenancy fraud (England only)

Public training – Live virtual
14 May 2024 – 10:00am – 4:00pm

More details  

Residents’ Network

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