duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Limited


Suitable for:       All What does this mean?


Getting an empty property repaired and let isn’t as simple as it sounds. Many organisations struggle with getting the basics right – managing the process effectively, minimising void rental loss, turning around voids quickly and minimising refusals.

There is a lot to consider and many different people involved from when you first find out about the empty property to after your new tenants have moved in.

  • Read more

    This course covers

    • Voids repair processes and procedures
    • Legal and regulatory requirements
    • Lettable standards v fit-to-let standards
    • Pricing systems and getting value for money
    • Target setting, performance monitoring and KPIs
    • Managing internal and external contractors
    • Adding value from the voids process
    • Inspections and quality-control
    • Use of IT and business intelligence.

    Who should attend?

    All frontline repairs and maintenance and lettings staff, team leaders and managers as well as those that have direct responsibility for strategic oversight and management of housing management and repairs and maintenance services.

  • Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

  • Testimonials
    • “I thought the course was an informative and well worth course to attended. I thoroughly enjoyed it and I thought the teacher delivered the course well and at a good speed.”

      Chislehurst & Sidcup Housing Association
  • Price and booking

    Member:


    from *

    Non-member:


    from *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £250.00
    Members of any HQN network - 2 delegates £225.00
    Members of any HQN network - 3+ delegates £200.00
    Non-members - 1 delegate £275.00
    Non-members - 2 delegates £250.00
    Non-members - 3+ delegates £225.00


    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices



24 August 2022
10:00am - 4:00pm
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13 October 2022
10:00am - 4:00pm
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13 December 2022
10:00am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.