duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

Getting an empty property repaired and let isn’t as simple as it sounds. Many organisations struggle with getting the basics right – managing the process effectively, minimising rental loss, turning around empty homes quickly and minimising refusals.

There is a lot to consider and many different people involved from when you first find out about the empty property to after your new tenants have moved in.

  • Read more

    This session will cover:

    • Repair processes and procedures for empty homes
    • Legal and regulatory requirements
    • Lettable standards v fit-to-let standards
    • Pricing systems and getting value for money
    • Target setting, performance monitoring and KPIs
    • Managing internal and external contractors
    • Adding value from the empty homes process
    • Inspections and quality-control
    • Use of IT and business intelligence.

    Who should attend?

    • All frontline repairs and maintenance staff
    • Lettings staff
    • Team leaders
    • Managers
    • Those that have direct responsibility for strategic oversight and management of housing management and repairs and maintenance services.
  • Our trainer

    Kevin Bentley has worked in social housing in both the local government and housing association sectors for over 30 years, specialising in housing maintenance and stock investment issues, he has extensive experience in all aspects of management of empty properties and voids in the social housing sector covering not just technical aspects around procurement, specification and overall void management but also the importance of voids as part of the letting process and creation of new tenancies.

    Kevin is HQN’s lead asset management consultant. He developed the HQN repairs and maintenance accreditation certification system and is now the lead assessor for our accreditations. He is also our expert on value for money in asset management and procurement and has run numerous seminars and workshops on this. He provides regular bespoke training for organisations on procurement, value for money and contract management.

  • Testimonials

    • “I thought the course was an informative and well worth course to attended. I thoroughly enjoyed it and I thought the teacher delivered the course well and at a good speed.”

      Chislehurst & Sidcup Housing Association
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



05 November 2026
10:00am - 4:00pm
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If you have five or more staff interested our in-house training offers great value for money.

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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

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