1 day


Live virtual



Suitable for:       All What does this mean?

This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.

This is a practical course for staff who are new to UC.

As we start to recover from the last couple of years, things are still unsettled for many, and there have been several amendments to the benefits system. It’s really important that staff feel confident to answer tenant’s questions.

  • Read more

    The training includes: 

    • The less than obvious similarities and differences between the old and new help with rent
    • Exploring all the Alternative Payment Arrangements (APA) options and knowing how to apply
    • Taking an in-depth journey through the Monthly Assessment Period and how changes of circumstance affect entitlement
    • How to maintain an online claim to prevent things going wrong – claimant’s responsibilities
    • How sanctions and other deductions can affect your managed payment, and who has priority
    • An update on the latest benefits news.

    Who should attend?

    This UC course has been designed primarily for new and/or inexperienced staff, or those who have a very basic understanding of UC, to improve their knowledge and skills.

  • Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

  • Testimonials
    • “I found the trainer very informative on the subject and she structured the course well.”

      Cannock Chase Council
  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.


17 October 2024
10:00am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.