1 day


Live virtual



Suitable for:       All What does this mean?

Plumbing and drainage systems are a fundamental part of property maintenance. Understanding how they work is essential for any effective repairs service.

This interactive course provides non-technical staff with the basic knowledge of plumbing, waste and drainage that they need in order to carry out their day to day work effectively.

It covers:

  • The different ways in which water is supplied to properties
  • The components it uses to travel around the building
  • How both hot and cold water is stored prior to use
  • How waste water is disposed of, using both above and below ground drainage systems.
  • Read more

    This course will provide delegates with the knowledge they need to help analyse different types of common defects that affect domestic properties. It will give them the confidence they need when dealing with customers as well as technical colleagues and trade operatives.

    Who should attend?

    It is ideal for all non-technical staff, whether new in post or as a refresher.

    Essential for property services teams, customer services advisors and housing management.

  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Testimonials
    • “Nancy was brilliant! So engaging and made the subject really enjoyable.”

      Notting Hill Genesis
    • “Plumbing is quite a dry topic, but as always training with Nancy is always fun and enjoyable.”

      Powys County Council
  • Price and booking


    from *


    from *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £250.00
    Members of any HQN network - 2 delegates £225.00
    Members of any HQN network - 3+ delegates £200.00
    Non-members - 1 delegate £275.00
    Non-members - 2 delegates £250.00
    Non-members - 3+ delegates £225.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

04 October 2022
9:30am - 4:00pm
Book now

Members:     from
Non-members:     from

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.