1 day


Live virtual



Suitable for:       All What does this mean?

Plumbing and drainage systems are a fundamental part of property maintenance. Understanding how they work is essential for any effective repairs service.

This interactive course provides non-technical staff with the basic knowledge of plumbing, waste and drainage that they need in order to carry out their day to day work effectively.

It covers:

  • The different ways in which water is supplied to properties
  • The components it uses to travel around the building
  • How both hot and cold water is stored prior to use
  • How waste water is disposed of, using both above and below ground drainage systems.
  • Read more

    This course will provide delegates with the knowledge they need to help analyse different types of common defects that affect domestic properties. It will give them the confidence they need when dealing with customers as well as technical colleagues and trade operatives.

    Who should attend?

    It is ideal for all non-technical staff, whether new in post or as a refresher.

    Essential for property services teams, customer services advisors and housing management.

  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Testimonials
    • Plumbing is quite a dry topic, but as always training with Nancy is always fun and enjoyable.

      Powys County Council
    • Nancy was brilliant! So engaging and made the subject really enjoyable.

      Notting Hill Genesis
  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


12 September 2024
9:30am - 4:00pm
Book now
24 October 2024
9:30am - 4:00pm
Book now
05 December 2024
9:30am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.