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Suitable for:       All What does this mean?

Safeguarding means protecting a citizen’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. Safeguarding children, young people and adults is a collective responsibility for both individuals and organisations. Housing staff have a key safeguarding role to play, alongside their colleagues in social care, health and the police, in keeping people safe.

The sector has made considerable progress in mainstreaming safeguarding over the last decade. It is now no longer regarded as purely an issue for care and support staff. Furthermore, providers are now frequently ensuring that their contractors and sub-contractors are clear about their safeguarding responsibilities. But there is still plenty to do and many new challenges particularly post Covid. The stresses associated with the cost-of-living crisis and backlogs in repairs coupled with staff shortages means that customer facing staff are having to deal with increasingly challenging situations, often in a lone working situation and with little support from other agencies.

Delegates will build on their existing safeguarding knowledge and develop their skills in order to support staff or play a lead role in safeguarding.

  • Read more

    Delegates will:

    • Understand in detail what is and is not an appropriate safeguarding referral, exploring topics such as eligibility, mental illness, suicide, hoarding and neglect
    • Learn how to effectively triage safeguarding alerts from front line staff in order to ensure referrals are appropriate
    • Explore mental capacity and consent for over 16s to identify whether you are dealing with a safeguarding adult or children alert
    • Look at more complex topics such as trafficking, grooming, when two adults ‘in need’ abuse each other, choosing MARAC or Safeguarding
    • Look at trauma and safeguarding from a ‘trauma informed’, ‘psychologically informed’ perspective.

    This will be an interactive session with plenty of time for questions. Delegates are encouraged to bring along example cases which they would like to discuss/consider.

    Who should attend?

    This training is for anyone who needs advanced and in depth safeguarding knowledge including customer facing staff, Safeguarding champions/leads and managers.

  • Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.


  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


25 July 2024
9:30am - 4:00pm
Book now
17 October 2024
9:30am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.