duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

🔥 BOGOF – BOOK 4, PAY FOR 2: Book four places on this course date and enter code #bogof at checkout — you’ll only pay for two.

Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with the Contract Holders and Occupation Contracts effectively? If so, then this is the course for you!

Housing officers have a challenging role, dealing with different issues every day. This course is your survival manual for making sure you are confident that you are supporting your contract holders when you should and using enforcement when it is necessary.

  • Read more

    What will delegates learn?

    • How to effectively deal with Occupation Contract management issues
    • Practical skills to support contract holders who need help in managing their Occupation Contract
    • Techniques to investigate issues with the Occupation Contract
    • Confidence that when enforcement is necessary, you will have done all you can.

    This course will cover:

    • Real issues faced by housing officers
    • Provide real solutions to help you carry out your job such as dealing with
    • Untidy gardens
    • How to tackle no access cases
    • Succession
    • Assignments
    • Changes to Occupation Contracts – joint to sole and sole to joint
    • How to deal with abandonment and non-occupation
    • When to support and when to enforce
    • Practical advice.

    Who should attend?

    Housing officers who are new to the role in either a housing association, council or community landlord setting, and those who want more confidence tackling Occupation Contract management issues in a social housing context.

  • Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

     

  • Testimonials

    • “Mel was really great in the training session, very informative and was able to answer different kinds of queries and offer advice – thank you!”

      Isle of Anglesey County Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of ÂŁ60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Tenancy management

Dates



We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.