duration

Location
Virtual

Join our popular gas safety masterclass for the latest legal and regulatory guidance, practical approaches to no access, stronger data and assurance, and insight into managing contractors, costs and the transition to lower-carbon heating. 

  • Read more

    Gas safety obligations are clear, but achieving and evidencing consistent compliance remains a significant operational and governance challenge for social landlords.

    A missed inspection, unreliable records, unsuccessful access processes or weak contractor oversight can expose residents to serious risk and leave your organisation facing severe penalties. The consequences of non-compliance are wide ranging including unlimited fines, criminal prosecution under health and safety legislation and harsh regulatory downgrades by the Regulator of Social Housing. Failure to meet annual gas safety checks also leads to invalidation of insurance, severe reputational damage and tenant compensation claims. 

    There’s a constant need to stay on top of changes and emerging good practice particularly with fast paced developments in SMART technology and AI.

    Refreshed and updated for 2026, we will explore:  

    • Legislation – what you can and cannot do, dispelling any myths 
    • Awaab’s Law – and the impact of Phase 2 
    • Compliance – how to stay on top of your programme   
    • New technology developments for the short and medium term  
    • Decarbonisation and the wider energy efficiency agenda  
    • Managing the increased costs and skills shortages  
    • How to achieve better value for money through a MOT approach – the pros and cons.

    This workshop is essential for everyone involved in, and with responsibility for gas servicing and maintenance, gas safety and compliance.  

    Hear from our expert line-up, including Kevin Bentley (chair), Baljit Basra, Partner at Devonshires and Nancy Esslemont, Business Manager at CORGI Technical Services.

    What will be covered:  

    • An update on the latest legislation – guidance on how to remain compliant and the latest case law affecting you, including information and advice on the issue of no-access – injunction, EPA and forced entry  
    • Effective working with your contractor/DLO – making the relationship deliver what you need  
    • Are your policies, procedures and systems up to date? The main issues and a checklist of what you should be doing  
    • Data and record keeping – the essentials  
    • Key performance indicators, monitoring and reporting arrangements – what, where and when?  
    • Best practice – take stock of current best practice including the benefits of SMART technology  
    • Managing and mitigating your risks and disaster recovery – effective planning for the future  
    • Wider implications of Carbon Zero and what is on the horizon, the developing area of hydrogen boilers and hybrid fuels  
    • MOT approach to gas servicing and maintenance.  

      Who should attend:  

    • Repairs and maintenance operatives 
    • Gas managers 
    • Health and safety managers 
    • Officers and operatives 
    • Voids and housing managers 
    • Surveyors and multi-skilled operatives 
    • Operations management 
    • Those responsible for contracting with, assessing and managing gas safety.  
  • Our speakers

    Kevin Bentley, Associate, HQN
    Kevin has worked in social housing in both the local government and housing association sectors for over 25 years, specialising in housing maintenance and stock investment issues.

    Kevin has been a HQN Associate for over 14 years, providing advice and support to many housing organisations.

    He has in-depth knowledge of all aspects of operational delivery and strategic asset management in the sector. He regularly carries out reviews of gas servicing and maintenance for organisations. He has in-depth knowledge of service delivery and best practice in the sector delivered by in-house/DLO contractors and out-sourced arrangements

    Kevin is also one of HQN’s key accreditation assessors specialising in HQN: DLO and HQN: gas repairs and asset management accreditations. He is also one of HQN’s trainers responsible for contract management and procurement.

    Kevin has carried out upwards of 120 service reviews and similar in-depth assessments of repairs and maintenance services for HQN clients, including a large number of gas servicing and maintenance reviews for organisations with both in-house contractors or outsourced and hybrid arrangements.

    Baljit Basra, Partner, Devonshires
    Baljit has extensive experience acting for registered providers and local authorities, having done so for over 20 years. Her work includes dealing with and managing large volume housing litigation claims which include possession, disrepair, statutory nuisance, ad hoc advice, policy and procedure work and delivering training to clients on a wide range of housing management topics.

    Nancy Esslemont, Business Manager, CORGI Technical and the ASCP

    Caroline Warner, Business Manager, CORGI Technical and the ASCP
  • Programme

    9:30am Welcome and introduction

    Kevin Bentley, Associate, HQN

    9:35am Gas safety: What does good look like?

    Kevin Bentley, Associate, HQN
    • Good practice in gas safety governance, oversight and assurance
    • Using data, reporting and performance information to identify and manage risk
    • Learning from regulatory judgements and testing whether arrangements are working in practice.

    10:30am Break

    10:50am Gas safety compliance: The legal perspective

    Baljit Basra, Partner, Devonshires
    • Legal responsibilities and maintaining compliance
    • Managing access and the options available when access cannot be secured
    • Evidence, record keeping and maintaining a defensible approach.

    11:30am Technical assurance: Getting the documentation right

    Nancy Esslemont, Business Manager, CORGI Technical and the ASCP
    Caroline Warner, Business Manager, CORGI Technical and the ASCP
    • Identifying documentation and validation issues
    • Using technology to strengthen checking, accuracy and assurance.

    12:00pm Ask the experts

    All speakers
    • Put your gas safety questions directly to the panel
    • Explore practical challenges and areas of uncertainty
    • Discuss how different approaches could work in your organisation.

    12:30pm Close

  • Testimonials

    • Having been a Compliance Officer for Gas Safety for over 7 years, I still found this masterclass insightful.

      One Vision Housing

    • As always a great masterclass full of information with very knowledgeable speakers.

      Sage Homes

    • Knowing how good this course is I would have funded it myself.

      Bassetlaw District Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    If you would like to send multiple members of your team to any of our events, please get in touch with [email protected] to find out about available deals for purchases of multiple places.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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